Hi! I understand you're having trouble signing into the ETRADE app and that it's not sending you a new password when you try to reset it. Let's work together to get this sorted out.

First, could you tell me a bit more? For example:
- Are you using the "Forgot Password" feature in the app or on the website?
- Do you receive any error message when you try to reset the password, or does nothing happen?
- Have you checked your email’s spam or junk folder for the password reset email?
- Have you tried to clear the app cache or reinstall the app?

Meanwhile, here is a step-by-step approach that can help:

1. Verify Internet and App Status:
- Ensure your Android device has a stable internet connection.
- Check if there are any known ETRADE server outages by visiting their status page or trying the website on your device browser.

2. Use the Password Reset on the Website:
- Open a browser on your Android device and go to the ETRADE password reset page: https://us.etrade.com/etx/user/resetpassword
- Enter your User ID and follow the prompts to reset your password. Sometimes, the app encounters issues that the website does not.

3. Check Email Filters:
- After submitting a password reset, check your email’s spam or junk folders, as automated emails sometimes get filtered.

4. Clear App Cache or Reinstall:
- Go to your device's Settings > Apps > ETRADE app > Storage > Clear Cache, then try again.
- If that doesn’t help, uninstall and reinstall the app from the Google Play Store.

5. Confirm User ID:
- Sometimes the problem comes from inputting an incorrect User ID. Make sure the ID you use is correct. Use the “Forgot User ID” option on the login help page if needed.

If after these steps the app still won’t send you a new password or allow you to sign in, the issue might be account-specific or related to security settings like two-factor authentication. In that case, your best course is to contact E*TRADE customer support directly at 800-387-2331 or use the live chat on their website for personalized help.

Please try the above and let me know what results you get or if you encounter any messages or errors along the way. I’m here to guide you through!

Are you satisfied with this initial solution so far?