[Seen] Can't make payment keyboard doesn't cone up

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Sheila D Copeland
6 months ago In Seen
Can't make payment keyboard doesn't cone up

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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6 months ago

Hello! I understand you're having trouble making a payment in the Seen app because the keyboard doesn’t appear when you need to enter your payment details. Let’s try to get that sorted quickly.

Could you tell me a bit more? For example:
- Does the keyboard fail to appear only in the Seen app or elsewhere on your device too?
- Have you tried restarting your phone or closing and reopening the app?
- Are you using any special keyboard app or just the default Android keyboard?

Meanwhile, here are some steps we can try together to fix this:

1. Restart Your Device
Sometimes a quick restart can clear minor glitches stopping the keyboard from popping up.

2. Force Close and Reopen the Seen App
- Go to Settings > Apps > Seen > Force Stop.
- Open Seen again and try the payment screen.

3. Check Keyboard Settings
- Go to Settings > System > Languages & input > Virtual keyboard.
- Ensure your keyboard (likely Gboard or similar) is enabled.
- Try switching to a different keyboard if you have one installed and see if it appears.

4. Clear Cache for Keyboard and Seen App
- In Settings > Apps > Seen, clear cache.
- Also in Settings > Apps > your keyboard app, clear cache.

5. Reset App Preferences (a bit more advanced, but safe)
This resets disabled apps and notifications without deleting personal data:
- Go to Settings > Apps > (3-dot menu) > Reset app preferences.

Try these out, and let me know if the keyboard comes back on the payment screen. If not, I’m here to guide you through more advanced options or escalate if needed.

Does this help with your keyboard showing up?

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