Hello! I understand you’re having trouble with your Scrambly app coins not increasing and issues with conversion. Let’s get to the bottom of this together.

First, can you tell me a bit more about your situation? For example:
- Are the coins simply not increasing when you use the app?
- Have you noticed if steps or actions you took (like offers or tasks) are being properly tracked?
- Is the conversion issue about exchanging coins to rewards or cashing out?

Getting these details will help me guide you better. In the meantime, here are some initial steps to try:

1. Check Your App and Account Sync
- Make sure your app is updated to the latest version.
- Log out and back into your account to refresh your data.
- Confirm the device’s internet connectivity is stable since syncing coins requires a good connection.

2. Review Activity History
- See if the tasks that earn coins are marked complete in your activity or rewards history. Sometimes tracking delays happen.

3. Verify Coin Conversion Eligibility
- Some coins might have thresholds before you can convert or redeem them. Ensure you’ve reached any minimum coin amount required.

4. Clear Cache or Reinstall
- Clear cache and data for the Scrambly app if possible, or uninstall and reinstall it to fix any app bugs.

If these don’t resolve the problem, it might be related to backend issues or account-specific glitches. Scrambly advises submitting a support ticket via their support portal or using the support widget under the “Missing Rewards” category. Including screenshots of your player info and current coin balance helps speed up investigation3.

Would you be able to try these and share what you observe? That way, I can help you further or guide you on submitting the right support request.