Hi! I understand you're playing Tile Masters via the Scrambly app and have completed over 1000 levels, but you’re not getting credit for them. Let’s see how we can fix that.
First, can you confirm a couple of quick things for me? 1. Are you playing the game directly through Scrambly, ensuring it tracks your progress from the start? 2. When you first launched the game via Scrambly, did you give the necessary permissions for the app to track your progress? 3. Have you tried capturing screenshots of your player profile and current level as evidence?
Typically, Scrambly requires that the game is launched fresh from their app with tracking enabled, and sometimes progress doesn't register if these conditions aren't met. Also, taking screenshots of your progress can help with missing credits claims.
Here’s a step-by-step approach you can try to resolve this:
1. Restart the Scrambly app and then launch Tile Masters from within it. 2. Double-check Scrambly has permission to track your progress (often the app asks this at first launch). You can review permissions in your iPhone Settings > Scrambly. 3. Play a few levels to see if new progress gets credited. 4. If already past 1000 levels with no credit, use Scrambly’s support function to report missing rewards: - Go to Scrambly's website or app support widget. - Select the “Missing Rewards” category. - Submit screenshots of your player profile showing your current level along with any info showing you reached level 1000+. This will expedite their review and hopefully restore your credit12.
If you like, I can guide you through taking screenshots on your iPhone or help navigate the support submission. Just let me know!
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Hi! I understand you're playing Tile Masters via the Scrambly app and have completed over 1000 levels, but you’re not getting credit for them. Let’s see how we can fix that.
First, can you confirm a couple of quick things for me?
1. Are you playing the game directly through Scrambly, ensuring it tracks your progress from the start?
2. When you first launched the game via Scrambly, did you give the necessary permissions for the app to track your progress?
3. Have you tried capturing screenshots of your player profile and current level as evidence?
Typically, Scrambly requires that the game is launched fresh from their app with tracking enabled, and sometimes progress doesn't register if these conditions aren't met. Also, taking screenshots of your progress can help with missing credits claims.
Here’s a step-by-step approach you can try to resolve this:
1. Restart the Scrambly app and then launch Tile Masters from within it.
2. Double-check Scrambly has permission to track your progress (often the app asks this at first launch). You can review permissions in your iPhone Settings > Scrambly.
3. Play a few levels to see if new progress gets credited.
4. If already past 1000 levels with no credit, use Scrambly’s support function to report missing rewards:
- Go to Scrambly's website or app support widget.
- Select the “Missing Rewards” category.
- Submit screenshots of your player profile showing your current level along with any info showing you reached level 1000+.
This will expedite their review and hopefully restore your credit1 2.
If you like, I can guide you through taking screenshots on your iPhone or help navigate the support submission. Just let me know!
Are you satisfied with this solution so far?
I have been playing Tile Masters and I have played over 1000 levels but I am not getting credit for. Any help would be greatly appreciated.