Hi there! I understand your Fambase app keeps losing connection and reconnecting roughly every minute or two. That sounds like it’s interrupting your experience. To help you better, can you tell me if this happens all the time or only when you're using specific features? Also, are you connected via Wi-Fi or mobile data?
Meanwhile, here are some steps you can try that often resolve connection cycling issues on Android devices like yours:
1. Check Your Internet Connection Stability Sometimes unstable or weak Wi-Fi/mobile data signals cause frequent disconnects. Try switching between Wi-Fi and mobile data to see if one is more stable.
2. Restart Your Device A quick restart can often reset network modules and clear temporary glitches.
3. Update Fambase App Ensure the app is updated to the latest version available on Google Play, as updates often fix bugs related to connectivity.
4. Clear App Cache and Data - Go to Settings > Apps > Fambase - Tap Storage - Tap Clear Cache first, then test the app. - If the problem persists, also tap Clear Data (Note this will reset app settings, so you may need to log back in.)
5. Disable Battery Optimization for Fambase Android sometimes restricts apps running in background causing dropped connections. You can: - Go to Settings > Battery > Battery Optimization - Find Fambase and select Don't optimize.
6. Check for VPN or Firewall Settings If you use a VPN or any firewall app, try disabling it temporarily to see if it’s causing interference.
If none of these steps resolve the issue, I’d like to dig a little deeper—there might be a network-related setting or a service issue on our end.
Could you please try those and let me know what happens? If it’s convenient, sharing if this happens on just one network or multiple networks would help too.
Are you satisfied with the solution I provided so far?
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Emily Roberts
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Hi there! I understand your Fambase app keeps losing connection and reconnecting roughly every minute or two. That sounds like it’s interrupting your experience. To help you better, can you tell me if this happens all the time or only when you're using specific features? Also, are you connected via Wi-Fi or mobile data?
Meanwhile, here are some steps you can try that often resolve connection cycling issues on Android devices like yours:
1. Check Your Internet Connection Stability
Sometimes unstable or weak Wi-Fi/mobile data signals cause frequent disconnects. Try switching between Wi-Fi and mobile data to see if one is more stable.
2. Restart Your Device
A quick restart can often reset network modules and clear temporary glitches.
3. Update Fambase App
Ensure the app is updated to the latest version available on Google Play, as updates often fix bugs related to connectivity.
4. Clear App Cache and Data
- Go to Settings > Apps > Fambase
- Tap Storage
- Tap Clear Cache first, then test the app.
- If the problem persists, also tap Clear Data (Note this will reset app settings, so you may need to log back in.)
5. Disable Battery Optimization for Fambase
Android sometimes restricts apps running in background causing dropped connections. You can:
- Go to Settings > Battery > Battery Optimization
- Find Fambase and select Don't optimize.
6. Check for VPN or Firewall Settings
If you use a VPN or any firewall app, try disabling it temporarily to see if it’s causing interference.
If none of these steps resolve the issue, I’d like to dig a little deeper—there might be a network-related setting or a service issue on our end.
Could you please try those and let me know what happens? If it’s convenient, sharing if this happens on just one network or multiple networks would help too.
Are you satisfied with the solution I provided so far?