Hi! I see you're asking about the refund policy for the ReadNow app. To help you best, could you please tell me if your purchase was made through the Apple App Store on your iPad, or through the ReadNow website or another platform? This will help me guide you accurately on how to request a refund.

I recently signed up for ReadNow: Romance Books Library, believing it was a free trial. However, I was unexpectedly charged 21,774 KRW on November 4, 2025, at 17:52:25. I would like to kindly request a refund for this payment. Please check the transaction details below: Transaction ID: RO251104GJE520KwSZyROdjisFmcOg Order Number: 25110416521533662401885_1762275135042.88 Thank you very much for your time and assistance. I completed the payment using KakaoPay’s easy payment service.

Thanks for sharing the details about your charge with KakaoPay. Since you made the payment through KakaoPay’s easy payment service, the refund process is handled a bit differently than an App Store purchase.

Here’s what we can do to help you get this resolved:

1. Contact KakaoPay Support: Since the transaction was through KakaoPay, you will want to reach out directly to their customer service to request a refund, providing them with the transaction ID and order number you shared.

2. Reach out to ReadNow Support: I will also forward your refund request and transaction details to ReadNow’s billing team for verification on our end.

3. Check your subscription status: To avoid further charges, please check your ReadNow app subscription on your iPad by going to Settings > Your Name > Subscriptions to make sure the subscription is canceled if you do not wish to continue.

4. Keep records of communication: Keep any emails or messages from KakaoPay or ReadNow as proof of your refund request.

If you’d like, I can provide you with the appropriate support email addresses for ReadNow billing and KakaoPay customer support. Would that be helpful?

Let me know how you’d like to proceed!

When I contacted KakaoPay, I was advised to contact the merchant directly.

Thank you for letting me know that KakaoPay advised you to contact the merchant directly. Since the payment was made via KakaoPay but the refund needs to be processed by ReadNow as the merchant, here’s what we can do specifically for resolving KakaoPay payment issues with ReadNow:

1. Contact ReadNow Support for KakaoPay Payments:
ReadNow has processes in place for handling KakaoPay refund requests. You will want to directly contact ReadNow’s billing and customer service team by emailing [email protected] or [email protected]. Include your transaction details (Transaction ID, Order Number, date, amount) and explain the situation exactly as you did here.

2. Detailed Information for Efficient Handling:
In your email, clearly mention that KakaoPay advised you to contact the merchant, and that you want to request a refund for the charge on November 4, 2025. Providing all details from your side will speed up their verification and refund process.

3. Allow Some Time for Processing:
According to some troubleshooting guides, after submitting your refund request, it may take a few days for the app’s server to process it fully. Sometimes restarting the app or device after a couple of days can reflect the refund or subscription changes properly1.

4. Check Subscription and Payment Status:
Meanwhile, please verify on your iPad under Settings > Your Name > Subscriptions if the ReadNow subscription tied to this payment is active and consider canceling it to prevent future charges.

If you want, I can help draft the email to ReadNow support or provide you step-by-step instructions for sending your refund request. Let me know what you prefer!

Are you satisfied with this plan to proceed?

I previously sent an email, but was directed to contact Annie in the app. However, Annie informed me that I should contact this address instead.

Thanks for letting me know about the back-and-forth with Annie and the email addresses. I understand this can be a bit confusing.

Based on what I found, it looks like ReadNow encourages users to contact Annie via the app for general support, but for specific payment or refund issues—especially those involving transactions through KakaoPay—using the email addresses [email protected] or [email protected] is the correct path.

For extra help, you might also want to check the ReadNow Help & FAQ page here: ReadNow Help & FAQ, which sometimes has updated contact info and guidance.

If Annie is directing you back to email support and the emails aren’t getting responses, please let me know. I can help draft a clear, detailed message to escalate this issue to their billing team so it stands out.

In summary, here’s what I recommend now:

1. Send a concise but detailed email to [email protected] and [email protected] including:
- Your full transaction details (Transaction ID, Order Number, date, amount)
- Explain you were directed to contact Annie, who then advised to use this email
- Request a refund and mention KakaoPay advised you to contact the merchant.

2. Include any previous communication to show your persistence.

3. Meanwhile, monitor your subscription status on your iPad (Settings > Your Name > Subscriptions) and cancel if you don’t want future charges.

Would you like help drafting that email? Also, are you currently able to access Annie in the app, or is that option limited for you now?

Are you satisfied with this approach so far?

I kindly request your assistance in preparing the draft.

Sure! Here's a clear, polite, and detailed draft email you can send to ReadNow’s billing support to request your refund:

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Subject: Refund Request for KakaoPay Transaction - Transaction ID RO251104GJE520KwSZyROdjisFmcOg

Dear ReadNow Billing Team,

I hope this message finds you well.

I recently made a payment of 21,774 KRW on November 4, 2025, at 17:52:25 via KakaoPay’s easy payment service for the ReadNow: Romance Books Library subscription. I signed up believing it was a free trial, but was unexpectedly charged.

Here are my transaction details:
- Transaction ID: RO251104GJE520KwSZyROdjisFmcOg
- Order Number: 25110416521533662401885_1762275135042.88
- Date and Time: November 4, 2025, 17:52:25
- Amount: 21,774 KRW

I initially contacted KakaoPay for assistance, but they advised me to request a refund directly from the merchant. I also reached out to ReadNow support via email and in-app through Annie, but was directed back to this email address.

Therefore, I kindly request a refund for this charge. Please let me know if you require any further details or information from my side to process this refund.

Additionally, I have canceled my subscription on my iPad to avoid future charges.

Thank you very much for your time and assistance. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Email Address] (the one linked to your ReadNow account)

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Would you like me to help you customize it further or suggest how to send it from your iPad?

When it says to write my name, does that mean I should use my real name?

Great question! When I suggested including your name in the refund request email, I mean the name you use for your ReadNow account or the one linked to your payment method—that is typically your real name or the official name associated with your account, especially for billing and refund purposes.

Using your real name in this context helps the billing team verify your payment and process your refund smoothly. If you usually use a pseudonym or pen name within the app for reading or posting, that’s fine for general app use, but for financial and account-related matters, your real name tied to your payment or account is best to use.

So, for this refund email, I recommend using your real name to ensure proper handling. Does that make sense? Would you like me to adjust the draft to reflect this or help with anything else?

i recieved Dears， Please consult customer service Annie inside the app , if you want to cancel your subscription , please respond cancel to Annie ,we will send you a link to cancel subscriptions. or you can click the link in the bottom of the recharge page inside the app.

Thanks for sharing the message you received! It looks like ReadNow’s customer service is asking users to interact with Annie inside the app for subscription cancellations, either by replying "cancel" to Annie or by clicking a cancellation link on the recharge page inside the app.

That said, since you are using an iPad with iOS 18.6.2, the most reliable way to cancel subscriptions for apps like ReadNow is usually through your Apple ID settings, which directly manages your subscriptions.

Here’s a step-by-step guide to cancel your ReadNow subscription on your iPad:

1. Open the Settings app on your iPad.
2. Tap your name at the top to open Apple ID settings.
3. Select Subscriptions.
4. Find and tap the ReadNow: Romance Books Library subscription.
5. Tap Cancel Subscription and confirm.

This method ensures your subscription stops renewing regardless of what happens inside the app1.

If you prefer to cancel through the app:

- Open the ReadNow app.
- Find Annie (the customer service assistant) and reply with the word cancel.
- Follow the link sent by Annie to complete the cancellation.

Or,

- Go to the recharge or subscription page inside the app.
- Use the cancellation link at the bottom of that page.

If these options aren’t working or the subscription still shows as active after a day or two, please let me know and I can help you with further steps.

Are you able to access Annie inside the app now, or would you prefer to cancel via the iPad settings? Would you like me to guide you through either option?

I would like to request a refund to be processed through my iPad account.

Thanks for letting me know you'd like to request a refund through your iPad account. Since your subscription is managed through Apple on your iPad, you can request a refund directly via Apple's official refund process. Here's how to do it step-by-step:

1. On your iPad, open the Settings app.
2. Tap your name at the top to access your Apple ID settings.
3. Tap Media & Purchases, then tap View Account (you may need to sign in).
4. Scroll down and tap Purchase History.
5. Find the charge for ReadNow: Romance Books Library from November 4, 2025.
6. Tap on that transaction, then tap Report a Problem.
7. Choose I'd like to request a refund, then select the reason (e.g., "I did not intend to purchase this subscription" or "Incorrect charge").
8. Follow the prompts to submit your refund request.

After submitting, Apple will review your request and notify you of their decision via email. This is Apple’s official refund channel for App Store purchases, which generally works smoothly and securely1.

Also, please ensure your subscription is canceled to avoid future charges by going to:
Settings > Your Name > Subscriptions > ReadNow: Romance Books Library > Cancel Subscription2.

If you run into any issues during the refund request or subscription cancelation, feel free to ask me for further guidance.

Are you satisfied with this solution and ready to proceed?

However, my Apple account shows that the amount charged was 0 KRW.

Thank you for sharing that your Apple account shows the ReadNow charge as 0 KRW. This situation often happens when the actual payment was processed outside of Apple’s App Store billing system—like in your case, via KakaoPay’s easy payment service. Since the charge does not appear on Apple’s purchase history or billing, Apple won’t have a record of that payment to refund, which explains why it shows 0 KRW there.

Because the payment was handled directly through KakaoPay and not through Apple, you won’t be able to request a refund through Apple’s usual channels. Instead, the refund must be processed directly by the merchant, ReadNow, as we discussed earlier.

To move forward effectively:
- Continue to pursue the refund with ReadNow billing support at [email protected] and [email protected], providing your full KakaoPay transaction details.
- Cancel your subscription within the ReadNow app or via your iPad to avoid further charges.
- Keep all transaction records and communications handy for verification.

If you need help drafting another email or want me to suggest how to escalate your refund request with ReadNow, I’m here to assist.

Does this explanation clarify the situation for you? Would you like help with the next steps?