[My Gym] Unable to connect with the server

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Ashley Lacoursiere
8 months ago In My Gym
Unable to connect with the server

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hello! I see you're having trouble with the My Gym app showing an "unable to connect to server" message. Let's work through that together so you can get back to your workouts smoothly.

To start, could you tell me:
- Are you connected to Wi-Fi or mobile data?
- Have you tried using the app on a different network (like switching from Wi-Fi to mobile data or vice versa)?
- Do you see this message right after launching the app or when trying to load a specific feature?
- Have you tried restarting your device or the app already?

While waiting for your answers, here are some common steps to try on your Android 10 device with the WebKit browser environment:

1. Check Network Connection
Make sure your internet connection is stable. Try opening a webpage in your browser to verify.

2. Restart the App and Device
Close the My Gym app completely, then reopen. If that doesn’t work, restart your phone.

3. Clear App Cache and Data
- Go to Settings > Apps > My Gym
- Tap Storage
- Tap Clear Cache first, and if issue persists, try Clear Data (this may require you to log in again).

4. Update the App
Check the Google Play Store for any available updates for My Gym and install them.

5. Check App Permissions
Make sure the app has the required permissions for internet access.

6. Check for Server Outages
Sometimes the issue is on the app’s server side. Have you noticed if others are experiencing similar issues recently? (If you want, I can check for recent reports.)

If you've tried these and still face the problem, there might be an issue with your account or the app’s backend servers. Let me know which steps you've already done, and we can explore advanced troubleshooting from there.

Are you okay to try these steps? Let me know how it goes!

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