Hi there! I understand your accounts are not showing up on the homepage of your Coastal1 mobile app. To help you out better, could you please tell me:

- Are you logged in successfully but just don’t see any accounts listed?
- Is this happening for all your accounts or just some specific ones?
- Have you recently updated the app or changed any device settings?
- Are you using the Coastal1 Mobile app on your phone?

Once I have these details, I can guide you step-by-step to get your accounts to display properly. Let me know!

logged in fine - no accounts listed - all 3 accounts are missing - did not change app settings and using on my phone yes

Thanks for the details. Since you are logged in fine but none of your three accounts appear on the Coastal1 mobile app homepage, let's try a few steps to resolve this:

1. Refresh the App Data
- Close the Coastal1 app completely (clear it from recent apps).
- Reopen the app and log in again to see if your accounts load.

2. Check App Permissions & Network
- Ensure the app has permission to access the internet and storage on your phone.
- Make sure you have a strong internet connection (Wi-Fi or mobile data).

3. Clear App Cache (on your phone's settings)
- Go to your phone’s Settings > Apps > Coastal1 > Storage > Clear Cache.
- Then relaunch the app and log in.

4. Check Account Visibility Settings
- Sometimes, account display preferences can affect visible accounts. Please check under app settings (if accessible) for any account display or grouping options.

5. App Update
- Ensure your Coastal1 app is updated to the latest version from your phone’s app store.

If after trying these steps the accounts still don’t show up, there might be an issue with your account linkage or a temporary service disruption on Coastal1’s side.

Would you like me to help you contact our support team to verify account status or check service alerts? Or would you like guidance on trying these steps?

Here is some more about Coastal1 mobile banking if needed: https://www.coastal1.org/personal/mobile-banking/ 5