[Dribbleup] Not syncing with tablet, kiddos not getting credit for dribbling scores.

K
Kim
1 year ago In Dribbleup
Not syncing with tablet, kiddos not getting credit for dribbling scores.

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Charlotte Green

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1 year ago

Hi there! I completely understand your frustration with the Dribbleup app not syncing with your tablet and your kiddos not receiving credit for their dribbling scores. Let's figure this out together!

First, could you let me know which type of tablet you’re using – is it an Android tablet or a specific model like an Amazon Fire tablet? Also, have you attempted any troubleshooting steps already, like reinstalling the app or checking for updates?

Once I have that information, I'll be able to guide you through some potential solutions.

K
Kim
1 year ago

Android tablet Cooper

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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thank you for clarifying that you are using a Cooper Android tablet. Let’s work through this issue step by step to resolve the syncing problem and ensure your kiddos get credit for their scores.

1. Check Internet Connection: Ensure that your tablet is connected to a stable Wi-Fi network. Sometimes, a weak connection can impact syncing.

2. Update the App: Make sure the Dribbleup app is updated to the latest version:
- Open the Google Play Store.
- Tap on the menu icon (three horizontal lines).
- Go to "My apps & games" and see if Dribbleup has an available update.

3. Restart Devices: Restart both the tablet and the device being used for dribbling (like the basketball or soccer ball). Sometimes a simple restart can resolve syncing issues.

4. Log Out and Log Back In: Go to the Dribbleup app:
- Tap on the profile icon.
- Log out of your account and then log back in. This can refresh your session and help with syncing.

5. Check Permissions: Ensure that the Dribbleup app has the necessary permissions:
- Go to Settings on your tablet.
- Tap on "Apps" or "Applications."
- Find and select the Dribbleup app, then check if it has permissions for storage and network.

6. Reinstall the App: If none of the above steps work, you might want to uninstall and then reinstall the Dribbleup app:
- Press and hold the app icon until options appear, and choose "Uninstall."
- Go to the Google Play Store, search for Dribbleup, and reinstall it.

Try these steps, and let me know if the syncing issue gets resolved or if you continue to experience problems!

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