Hi there! I understand you're having trouble accessing your prepay prescription and viewing your prescription list through H-E-B Pharmacy. Could you please tell me if you are trying to use the H-E-B website, the My H-E-B app, or both? Also, have you been able to access these features before on your Mac running OS X 10.15.7, or is this your first time trying?

Knowing this will help me guide you better. Meanwhile, I'll start with some basic steps we can try together.

1. Make sure you are logged in: On the My H-E-B app or heb.com, verify that you are signed into your pharmacy account. Sometimes not being signed in can prevent prescriptions from showing up.

2. Use a supported browser on your Mac: For OS X 10.15.7, Safari or Chrome is usually best. Try opening a private/incognito window to rule out any cache or cookie issues, then log in again and check your prescription list.

3. Clear browser cache: If you use Safari, go to "Safari" in the menu bar, then "Preferences" > "Privacy" > "Manage Website Data," and clear data for heb.com.

4. Check the My H-E-B app version: If you use the app, ensure it is updated to the latest version from the App Store, as outdated versions might cause issues.

5. Try accessing prepay and prescription list from the website: You can also try visiting https://www.heb.com/pharmacy/common/landing and log in there to view your prescriptions or prepay options.

If after these steps you still cannot access your prescriptions or the prepay option, let me know. We can then look further into account settings, or verify if there might be temporary service issues with H-E-B's pharmacy system.

Are you able to try these steps, and can you share what happens after?

Have tried both the Heb app and website. It only lets scan prescription for refill and ineant to see my prescriptions and to prepay a filled perscription.

Thanks for sharing those details—it's helpful to know you've tried both the H-E-B app and website and that the option to scan a prescription for refill works, but you can't see your full prescription list or prepay a filled prescription.

Typically, to view your prescription records or prepay online, you'll need to:

1. Log in to your account on the H-E-B website at https://www.heb.com/pharmacy/common/landing.

2. Once logged in, navigate to the "Pharmacy" section.

3. Look for a button or link labeled "View your prescriptions" or something similar. This should show all your current prescriptions on file.

If you aren't seeing the option to view your prescriptions or prepay your filled prescription—even after logging in—it may be due to one or more of these reasons:

- Your pharmacy account might not be fully set up or linked with your online profile. Sometimes, if your prescription history is new or wasn’t transferred online, this list might not show.

- The app and site sometimes limit features to scanning and refilling prescriptions but require additional steps or confirmation to activate prepay or full prescription views.

As a next step, I’d recommend:

- Contacting your local H-E-B Pharmacy directly and verifying that your account is set up for online access and prepay service.

- Alternatively, call H-E-B Pharmacy customer care at the contact info on their website or email [email protected] to request assistance with enabling your prescription list and prepay options via your online account.

Also, some users have noted that directly accessing the pharmacy section on the H-E-B website rather than the app can sometimes offer more functionality1 3.

Would you like me to walk you through confirming your login and checking the website together? Or would you prefer help drafting a message to H-E-B customer care to get this sorted?

Troubleshooting H-E-B app features for prescription management

Thanks for letting me know you want to focus on troubleshooting H-E-B app features for managing your prescriptions. From what you described, it sounds like the app is letting you scan to refill but isn’t showing your full prescription list or offering prepay options as expected.

Here’s a step-by-step guide to troubleshoot H-E-B app pharmacy features on your Mac (using OS X 10.15.7) and the app itself:

1. Confirm Login Credentials:
Double-check you are logged into the app with the correct H-E-B pharmacy account credentials. Sometimes being logged out or signed into a different account can limit visibility into your prescriptions.

2. Check App Updates:
On your Mac, the H-E-B app might not be native but if you’re using an iOS device or the app via an emulator, make sure the app is fully updated to the latest version from the App Store. Outdated apps often have limited or buggy features.

3. Use the Website as a Backup:
Since you mentioned the app limits options, try accessing https://www.heb.com/pharmacy/common/landing directly on your Safari or Chrome browser. The website often shows fuller pharmacy functionality, including viewing your prescription history and prepay options1.

4. Clear Cache or Reinstall App:
If you’re on an iOS device or using an app interface, try uninstalling and reinstalling the app to clear out any corrupted data that could be causing missing features.

5. Verify Account Setup with Pharmacy:
Contact your local H-E-B pharmacy to confirm your online account is properly linked to your prescription records and enrolled for prepay service. Sometimes these features require pharmacy-side activation.

6. Check for Known Issues:
Some users report temporary glitches or feature restrictions in the app’s pharmacy section. Monitoring H-E-B’s Help Center or reaching out through [email protected] can reveal if there are ongoing issues affecting your region or account2.

If these steps don’t restore your ability to see your prescription list or prepay in the app, I’m happy to help draft a support email or explore other account settings with you. How would you like to proceed?