Hi there! I understand you're having trouble linking your credit card to your East West ATM online account. Let’s figure this out together.

First, can you provide me with a bit more information?

1. Are you trying to link the credit card through a specific app or the web portal?
2. Have you encountered any specific error messages during the linking process?
3. Is this the first time you’re trying to link this card, or has it been attempted before?

Once I have more details, I’ll be better equipped to guide you through the solution.

im trying to link my credit card...but cannot link

Thanks for your patience! Here’s what we can do to troubleshoot the issue of linking your credit card to your East West ATM online account.

1. Check Card Activation: Make sure that the credit card you’re trying to link is fully activated. If it’s a new card, it may take some time to become usable after activation. If you activated it recently, you might want to wait a couple of days before trying again.

2. Correct Information: Double-check that you’re entering all the required information accurately, such as your card number, expiration date, CVV, and any other necessary details. Typos can sometimes cause linking issues.

3. Browser Compatibility: Sometimes the type of browser can affect online banking functions. Since you're using a WebKit browser on Android, ensure that it's updated to the latest version, or try using a different browser if possible.

4. Clear Cache: Clearing the app or browser cache might help. You can usually do this from the settings on your Android device under apps or storage.

5. App Updates: If you’re using a specific app (like the EasyWay app), make sure it's updated to the latest version available in the Google Play Store.

6. Contact Support: If you’ve tried the above steps and still can’t link the card, it may be best to reach out directly to East West Bank's customer service for assistance. You can email them at [email protected] or check their contact options here.

If you're still facing issues after these steps or if there's a specific error message you encounter, please let me know, and we can look deeper into the problem. Are you satisfied with the solution I provided?

cannot link my credit card...if i link..the response is ' send the correct expiry date' were in fact i send the correct one..but fail to connect

Thank you for providing that detail! It seems like you’re facing an issue with the expiry date being rejected despite entering it correctly. Let's explore a few possible solutions:

1. Check Expiry Date Format: Make sure you're entering the expiry date in the format that is required. It’s typically in MM/YY format. Sometimes, entering it in the wrong order can lead to errors.

2. Verify Card Information: It’s worth double-checking that all other card information, like the card number and CVV, is also entered correctly alongside the expiry date.

3. Browser/Device Issues: Occasionally, the issue may stem from the browser or app. If you haven't already, try using a different browser or updating your current browser. Clearing the cache could also help.

4. Temporary Glitches: Sometimes, systems may have temporary glitches. If possible, wait a little while and then try linking the card again, or attempt it at a different time.

5. Contact Customer Support: Since the issue persists even with accurate information, it might be best to contact East West Bank’s customer support directly for further assistance. You can reach them via email at [email protected]. They may be able to check if there’s a known issue with your card or account.

Would you like me to look up more specific solutions related to the expiry date issue in your context? Let me know how else I can assist you! Are you satisfied with the solution I provided?