Hi there! I completely understand how important this signing on is for your son, especially with the exciting burger offers coming up in May. Let's see if we can get this sorted out together.

It seems that there might be a site outage impacting the ability to sign on right now. A recent promotion for a $20 Bottomless Burger Pass has caused some issues on their website, and people are experiencing crashes when trying to log in to their accounts1.

Here's what you can do:

1. Try Again Later: Because the site is experiencing high traffic right now, it might help to wait a little while and try signing in again. Sometimes these issues resolve themselves with a bit of patience.

2. Clear Your Browser Cache: In case it’s not solely a server issue, clearing your browser’s cache can sometimes improve access to websites. Here’s how you can do that:
- Open your browser.
- Go to the options or settings menu.
- Find "Privacy" or "History."
- Select "Clear browsing data" and check "Cached images and files."
- Confirm the action, and then restart the browser.

3. Use a Different Browser or Device: If you're still having trouble, trying a different web browser or even another device could help bypass any local issues.

4. Contact Support: If it remains unresolved, you can reach out to Red Robin's support at [email protected] for assistance.

I hope one of these steps will help you get back on track! Please keep me updated, and if it continues to give you trouble, we'll figure out other options together. Are you satisfied with this information?