[Onion Cam2] When exporting the app gets stuck on the ad and doesn’t export the video

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K Ant
7 months ago In Onion Cam2
When exporting the app gets stuck on the ad and doesn’t export the video

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Emily Roberts

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7 months ago

Hi there! Thanks for reaching out about the export getting stuck on the ad in the Onion Cam2 app. To better assist you, could you tell me a bit more about what happens? For example, does the app freeze completely on the ad screen, or does the video export stall only after the ad finishes playing? Also, are you connected via Wi-Fi or cellular data during the export?

While I wait for your details, here are some general steps we can try to resolve the issue:

1. Restart the App and Device: Sometimes, a simple app restart or device reboot clears temporary glitches affecting ads or exporting.

2. Check Internet Connection: Since ads require internet, ensure you have a stable internet connection. Switching between Wi-Fi and mobile data could help pinpoint if connection issues are involved.

3. Update the App: Confirm that Onion Cam2 is updated to the latest version available on the App Store. Updates often fix bugs related to exporting or ads.

4. Clear Cache / Reinstall: If the issue persists, deleting the app and reinstalling can reset any corrupted data affecting the export process.

5. Try Exporting Without Ads (If Possible): Check if the app offers an ad-free export mode (e.g., via a subscription). Exporting without ads might bypass the freeze.

If you’ve already tried some steps, please let me know which ones so we can explore more advanced troubleshooting. Does this sound good to start?

Are you satisfied with this initial approach? I’m here to help you get your videos exported smoothly!

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