[DramaShot] DramaShot in app purchases not working and after reinstalling the app can’t log in and 95 % gone

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Ziz
1 year ago In DramaShot
DramaShot in app purchases not working and after reinstalling the app can’t log in and 95 % gone

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hi there! I understand you're having trouble with in-app purchases not working on DramaShot, and after reinstalling the app, you can’t log in and most of your content seems to be gone. That sounds tough! I'd like to help get this sorted for you.

To start, could you tell me if you were logged in with an account (like an email or social login) before reinstalling? Also, when you say “95% gone,” do you mean most of your saved content or purchases are missing?

Meanwhile, here's a step-by-step approach we can try to resolve this:

1. Check Your Login Credentials
- Confirm you’re using the same login method or account you originally used with DramaShot. Sometimes logging in with a different account can make it seem like data is missing.

2. Restore Purchases Within the App
- Look for a “Restore Purchases” button in the app’s settings or purchase section. iOS apps often have this option to re-activate your previous purchases without extra charges.

3. Check App Permissions on iPhone
- Go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases and ensure “In-app Purchases” is allowed.

4. Verify Network and Payment Settings
- Make sure your iPhone has a stable internet connection and your Apple ID payment details are up to date. Purchases won’t work if there's an issue with payment methods.

5. Restart Your Device
- Sometimes a simple restart of your iPhone (iOS 18.3.2 in your case) can refresh app settings and resolve temporary glitches.

If after trying these steps you're still unable to log in or restore purchases, please let me know. We can then explore account recovery options or check for any server-side issues that might be affecting your data.

Does this sound like a good plan for you to try? Also, any info you can share about your login method or error messages you see will really help me pinpoint the issue!

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