[Purple] I can't open purplle.com on chrome

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Laxmi mehta
9 months ago In Purple
I can't open purplle.com on chrome

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi! I see you're having trouble opening purplle.com on Chrome on your Android device. I'd like to help you get this fixed. Could you please tell me a bit more? For example:

- When you try to open purplle.com, do you get any error message or does the page just stay blank?
- Have you tried opening the site in any other browser on your device to see if it works there?
- Are you connected to Wi-Fi or mobile data when this happens?
- Have you tried clearing your Chrome browser cache or restarting your device yet?

This will help me understand what might be causing the issue and guide you better. Looking forward to your reply!

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Laxmi mehta
9 months ago

It says that the site is unreachable and I don't have any network issue

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57 Points 5 Followers
Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Thanks for the details! Since purplle.com says the site is unreachable but your network is fine, it suggests a possible browser cache or DNS (Domain Name System) issue, or something blocking access specifically for that site.

Here’s what we can try step-by-step on your Android Chrome:

1. Clear Chrome Cache & Cookies:
- Open Chrome.
- Tap the three-dot menu top-right > Settings > Privacy and security > Clear browsing data.
- Select "Cached images and files" and "Cookies and site data," then tap Clear data.
- Restart Chrome and try accessing purplle.com again.

2. Try Accessing the Site in Incognito Mode:
- Tap the three-dot menu > New Incognito tab.
- Enter purplle.com and see if it opens.
- This mode doesn’t use stored cache or cookies, so it helps test if it’s a cache issue.

3. Restart Your Device and Router/Modem:
- Even if other sites work, a simple restart of your Android device and your Wi-Fi router/modem can clear any temporary network glitches.

4. Check Your DNS Settings:
- Sometimes, DNS settings can cause sites to be unreachable.
- On Android 10, you can set Private DNS by going to Settings > Network & internet > Advanced > Private DNS.
- Set it to "dns.google" (which uses Google DNS) or "1dot1dot1dot1.cloudflare-dns.com" (Cloudflare).
- Save and try again.

5. Try Another Browser:
- If you have another browser like Firefox or Edge, try opening purplle.com there.
- If it works elsewhere, the issue is limited to Chrome.

If none of these help, there could be a more specific block or issue with resolving the site on your device or network.

Additionally, if you’re using any firewall, VPN, or security apps, sometimes these can block certain sites—double-check those as well.

If you want, I can also guide you through checking for any software updates or deeper settings on your device. Please let me know which steps you want to try or if you’ve already done some of these!

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