Hi there! I understand you're seeing a "COD option not eligible" message while trying to use the Cash on Delivery (COD) option on the PURPLE app. Let's get this sorted out.

To start, can you tell me if this issue is happening with all products or just specific items? Also, are you trying to place an order in a specific location or region? Sometimes COD availability depends on the product category or delivery location.

Meanwhile, here are some quick points to consider:

1. COD Availability Depends on Product and Location: Some products, especially personal care items or items with hygiene concerns, or certain regions may not support COD due to safety and policy restrictions.

2. App Version: Ensure your PURPLE app is updated to the latest version from the Google Play Store, as outdated versions may not show eligible payment options properly.

3. Account and Region Settings: Confirm that your account is set up with the correct delivery address and region, as COD may not be supported in all areas.

4. Payment Settings: Sometimes, the COD option is disabled if you have pending payments or other account restrictions.

If everything above seems fine, try these steps:

- Log out of the PURPLE app and log back in to refresh your session.
- Clear cache and data for the PURPLE app by going to Settings > Apps > PURPLE > Storage > Clear Cache and Clear Data.
- Restart your Xiaomi device.

If the problem persists for specific products, it could be the seller or category restrictions on COD.

Let me know what you find or if you want me to guide you through any of these steps!

Pahle cod ka option eligible dikhata tha ab nahi dikha raha hai

Thanks for sharing that the COD option was showing before but now it's missing. Let's narrow down what might have changed.

Here are a few things to check that could affect the COD availability after it used to work:

1. Delivery Address or Region Change: Have you recently updated your delivery address or changed the region in the app? COD is sometimes unavailable in certain locations or pin codes.

2. App Update or Changes: Did the PURPLE app update recently? Sometimes new versions change payment options or require re-authorization. If so, try logging out and back in, or clearing the cache.

3. Product or Cart Contents: Is the COD option missing for all products or just some? Certain items or sellers may not allow COD anymore.

4. Account Status Changes: If there are any pending dues or restrictions on your account, COD might be disabled.

To try resolving this:

- Open Settings on your Xiaomi device and go to Apps > PURPLE > Storage, then clear cache and clear data. This resets app preferences but won't delete your login info.

- Restart your device to refresh the system.

- Open the PURPLE app again, verify your delivery address, and attempt a new order to see if COD appears.

If these steps don’t restore the option, it might be a policy or backend update from PURPLE affecting COD availability. Sometimes, sellers update their COD eligibility or regional restrictions apply.

For a deep dive, you can check PURPLE's official support or contact their customer care at [email protected] to confirm if there are recent changes affecting COD in your area.

Meanwhile, if you want, I can guide you through the steps on your Xiaomi device to clear cache or check address details. Just let me know!

Are you satisfied with this approach so far?