Hi there! I understand your Purple Player app on Android is crashing and you're having trouble downloading the update. Let's work through this together.

First, could you tell me if the app crashes right when you open it, or at a specific point? Also, are you trying to update the app through Google Play Store, and does it show any error messages when attempting the download?

Meanwhile, here are some steps we can start with that often help fix app crashes and update issues:

1. Restart Your Phone: Press and hold the power button for about 30 seconds and then restart the device. This can often clear temporary glitches.

2. Clear Cache and Data for Purple Player and Google Play Store:
- Go to Settings > Apps > Purple Player > Storage.
- Tap Clear Cache, then Clear Data.
- Do the same for Google Play Store.
Clearing cache/data removes corrupt temporary data without affecting your personal files but note that clearing app data may require you to log in again.

3. Check Storage Space: Ensure your device has enough free storage for the new download. You can check under Settings > Storage.

4. Update Android System WebView: Since you're on WebKit and Android 10, make sure Android System WebView is updated. This component helps apps display web content and when outdated, it can cause crashes.

5. Try to Update Purple Player Again: After doing the above, open Google Play Store, search for Purple Player, and try updating the app.

If the update option doesn’t appear (just "Open" instead of "Update" or "Install"), it could mean the Play Store thinks the app is already up to date or there may be compatibility issues.

Could you try these steps and let me know if the app still crashes or if the update download is blocked? If needed, I can guide you through more advanced fixes.

When I first started it I have rebooted. App is not on Play Store Amazon says I don't have app. I sent screen shot showing it.

Thanks for the extra info! Since the Purple Player app isn’t appearing in either the Google Play Store or the Amazon app store, it sounds like the app might have been removed from official app stores or is regionally restricted.

Here’s what I suggest next:

1. Check for Official Purple Website or Support: Sometimes, apps that are no longer on app stores provide direct downloads (APK files) from the official website. Have you checked Purple’s official website or contacted Purple support to confirm if they provide a safe alternative download? Installing APKs from unofficial sources can be risky.

2. Verify App Compatibility: Since you’re on Android 10 with WebKit, it’s possible that the current version of Purple Player isn't supported on your device or version anymore, which might be why it’s not listed in the stores. That could also cause crashes.

3. Look for an Alternative App: If the Purple Player is no longer supported or updated for your device, you might consider alternative apps recommended by Purple or community forums.

4. Contact Purple Support: If you have a screenshot showing the app is missing or you’ve been in touch with Amazon about it, it would be good to forward these details to Purple’s support directly at [email protected]. They can clarify if there are plans to support your device/region or provide an official solution.

If you want, I can help you locate the official Purple site or the exact support contact details and guide you on safely installing APKs if you decide to go that route. Just let me know!

Are you comfortable trying a direct APK install if available, or would you prefer I first help confirm the app’s status with Purple support?