If you are experiencing issues with the Blue Shield of California app continually prompting you to select plans and preventing access to your personal information, follow these steps:

1. Clear App Cache and Data:
- Go to your device’s Settings.
- Find the Apps or Application Manager section.
- Locate the Blue Shield app and tap on it.
- Select Storage, then tap on Clear Cache and Clear Data. This may resolve any glitches causing the app's behavior.

2. Log Out and Back In:
- Open the app and log out of your account.
- Close and restart the app to refresh its functionality.
- Log back in to see if you can access your information properly.

3. Check for Updates:
- Ensure that your app is up to date. Go to the App Store or Google Play Store (depending on your device).
- Search for the Blue Shield app; if an update is available, download and install it. Updates often include bug fixes that might address your issue.

4. Use the Web Interface:
- In case the app continues to malfunction, try accessing your information through the Blue Shield website directly from a browser on your computer or mobile device.
- Visit the Blue Shield member portal at Blue Shield Member Login.

5. Contact Technical Support:
- If none of the above solutions work, you should contact Blue Shield's technical support team. You can find assistance through their support page at Technical Support.
- You may also reach out via their contact page to get help specific to your account: Contact Us.

6. Check Privacy and Permissions:
- Ensure that the app has the necessary permissions to access your device's features. Go to your device Settings, then Apps, locate the Blue Shield app, and review its permissions.
- Confirm that the app can access your storage and other relevant information.

7. Review Account Status:
- If you suspect your account may have issues beyond the app, log in to the website to check if there are any notifications or alerts regarding your membership status.

If the app continues to promote plans instead of providing access to your information, it may be a sign of a more significant issue with your account. Following these steps should help you regain access or at least clarify the situation with support.

- learn more
- learn more
- learn more
- learn more
- learn more