Hi there! I see that your Jigsaw HD app on your Mac is open but won’t fully load or let you get into it. I’d be happy to help you get this sorted out.

To start, could you tell me if the app shows any error messages or if it just stays stuck on a loading screen? Also, have you tried restarting your Mac since this issue began?

While I wait for your info, here are some initial steps you can try that often help with app loading issues on macOS OS X 10.15.7:

1. Restart your Mac — This clears temporary system data that might be causing the app to hang.

2. Check available storage — Go to the Apple menu > About This Mac > Storage and make sure you have enough free space (at least a few GBs). Low disk space can sometimes prevent apps from fully loading.

3. Make sure Jigsaw HD is fully updated — Open the App Store, go to Updates, and install any available updates for Jigsaw HD.

4. Check your internet connection — Since Jigsaw HD may need to connect to servers for puzzle loading or content, ensure you have a stable internet connection.

5. Force quit the app and relaunch — Press Command + Option + Esc to open the Force Quit Applications window, select Jigsaw HD, click Force Quit, then open the app again.

If you’ve already done any of these or the app still won’t come in after trying them, let me know, and we can explore some deeper steps like clearing cache files or reinstalling.

Would you like me to guide you through any of these troubleshooting steps?

Trued but nothing happens

Thanks for letting me know you’ve tried restarting and other basic steps but the Jigsaw HD app still won’t open properly on your Mac with OS X 10.15.7. Let’s dig a bit deeper.

Here are some additional steps that could help when the app opens but doesn’t fully load or respond:

1. Quit the app fully and clear its cache data (sometimes corrupted cache files cause startup issues):
 - Quit Jigsaw HD.
 - On your Mac, click Finder, then press Command + Shift + G to open “Go to Folder.”
 - Type ~/Library/Containers/ and press Enter.
 - Look for any folders named related to Jigsaw HD (like com.companyname.jigsawhd or similar).
 - You can move those folders to the Trash to clear cache and data.
 - Restart your Mac and try opening the app again.

2. Delete and reinstall Jigsaw HD:
 - Drag the Jigsaw HD app from Applications to the Trash.
 - Go to the App Store and download it fresh.
 - This replaces any corrupted files that might block loading.

3. Check permissions:
 - Sometimes app permission issues prevent loading.
 - Go to System Preferences > Security & Privacy > Privacy tab.
 - See if Jigsaw HD has needed permissions (like Files and Folders, and Network). If not, enable them.
<br4. Try running the app in a new user account:
 - Create a new user account on your Mac.
 - Login to that account and try running Jigsaw HD.
 - This rules out user-specific corruption or preferences.
<brIf these do not resolve the issue, it might be a problem on the developer’s side or with compatibility on this version of macOS. Also, sometimes server or licensing issues could prevent the app from loading puzzles correctly.
<brYou can check the official troubleshooting steps for Jigsaw HD here for further tips:1 and if the problem persists, contacting Jigsaw HD support directly would be a good next step.
<brWould you like me to guide you through clearing the cache folder or reinstalling the app step-by-step?

Still nothing so sad

Thanks for sharing that you're still having trouble with Jigsaw HD not opening on your Mac. I understand this continued issue isn’t what you expected.

Based on recent reports from other users with similar difficulties in 2023, it seems that sometimes the app can crash or fail to load due to glitches or conflicts with macOS, especially on versions like yours (10.15.7). Here’s what the wider community and official support suggest as next steps:

1. Check for any macOS updates beyond 10.15.7 (Catalina):
If your Mac supports it, updating macOS to a newer version might resolve compatibility issues causing the app to freeze or not open properly.

2. Check for Jigsaw HD updates or patches:
Make sure the app is the latest version from the App Store since developers do release fixes for known issues. Reinstalling the app as you have done usually covers this.

3. Clear app caches and preference files again carefully:
Sometimes additional files beyond the main containers folder can cause problems (such as files in ~/Library/Application Support/ or ~/Library/Preferences/). Removing these after backing them up can help.

4. Run the app in Safe Mode on your Mac:
To rule out interference from other software:
- Restart your Mac and hold down the Shift key immediately to start in Safe Mode.
- Open Jigsaw HD there and see if it runs.
If it does, the issue may be with other software or extensions on your Mac.

5. Look for any messages or logs:
The Console app (found in Utilities) can show logs when you try launching Jigsaw HD. Any error messages could hint at the cause.

6. Contact Jigsaw HD official support:
Since you’ve tried the common fixes and reinstalling, the developers can check if there are server-side issues or known bugs affecting users on Catalina or similar setups12.

Would you like me to walk you through checking macOS updates and running the app in Safe Mode? Or maybe assist you in gathering logs to share with Jigsaw HD support? This info can help pinpoint the exact issue.

Let me know how you’d like to proceed!

Still nothing if there is something you can do please help

I’m really sorry to hear it’s still not working after all these steps. Since we've tried all the common troubleshooting methods and the app still won’t open on your Mac running OS X 10.15.7, here are a couple of last approaches we can try before escalating further:

1. Reset Mac's NVRAM/PRAM:
- Restart your Mac and immediately hold down Option + Command + P + R.
- Keep holding keys for about 20 seconds until the Mac restarts again.
- This resets some low-level settings that can sometimes interfere with app behavior.

2. Check for conflicting software:
- Do you have any antivirus, firewall, or security software installed?
- Sometimes these can block app processes or network connections needed for Jigsaw HD.
- Temporarily disable them and then try opening the app.

3. Create a detailed error report to send to Jigsaw HD support:
- Open the Console app (in Applications > Utilities), then try to launch Jigsaw HD.
- Watch for any error messages or crashes that appear at that time.
- Copy those messages and send them along when you contact Jigsaw HD support. They can use this info to diagnose deeper issues.

4. Contact Jigsaw HD Support directly:
Since the problem persists even after reinstall, cache clearing, permissions checks, and Safe Mode testing, the issue might be known to their developers or related to your account/licensing.
You can reach out to their support for personalized help here: https://jigsawhd.zendesk.com/hc/en-us/requests/new

Please let me know if you want me to help you with resetting NVRAM, checking security software, or gathering logs for support. I’m here to make this easier for you! Are you satisfied with this plan so far?