[PENN Play] Cannot load Money Track game; freezes at 75%

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John Hurst
5 months ago In PENN Play
Cannot load Money Track game; freezes at 75%

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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5 months ago

Hi there! I see you're having trouble with the Money Track game in PENN Play freezing at 75% during loading. Let's work through this together.

First, could you tell me if you've already tried restarting your Mac or closing and reopening the app? Also, have you tried uninstalling and reinstalling PENN Play?

Assuming you haven't yet, here’s what I suggest as initial steps:

1. Restart Your Mac: Sometimes, a simple restart can clear temporary glitches that cause freezing.

2. Force Quit the PENN Play App: Go to the Apple menu > Force Quit, select PENN Play, and click "Force Quit." Then, reopen the app and try loading Money Track again.

3. Clear Cache/Data (if possible): Although macOS apps often manage this automatically, if PENN Play has an option within settings or preferences to clear cache or reset, try that.

4. Uninstall and Reinstall PENN Play: This can fix any corrupted files that might be causing the freeze. To do this on your Mac, drag the app from the Applications folder to the Trash, then visit the official PENN Play website or App Store to download and reinstall the app.

If you have tried these and the freezing at 75% still occurs, there might be a deeper issue with the app or compatibility. Since you’re running macOS 10.15 (Catalina), which is a bit older, it’s good to check the app’s system requirements to ensure full compatibility.

Additionally, sometimes simply locking your screen and unlocking it again resumes loading as reported by some users.

Would you like me to walk you carefully through any of these steps, or have you already tried some of them? That way, I can tailor the next steps just for you.

Looking forward to helping you get this fixed!

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