Hi there! I hear your PENN Play app keeps freezing on your Android device. Let's try to get that sorted so you can enjoy it smoothly.

First, just to make sure:
- Is the app freezing immediately upon opening, or at a certain point like after login or during specific features?
- Have you tried closing the app completely and reopening it?
- Also, is your app updated to the latest version from the store?

Assuming you haven’t tried these yet, here’s a step-by-step you can follow:

1. Close the app fully
On Android 10, open your recent apps menu and swipe the PENN Play app away to close it completely.

2. Clear App Cache
- Go to your phone’s Settings > Apps & notifications > See all apps > PENN Play.
- Tap on Storage & cache.
- Tap “Clear cache” (this removes temporary files that might cause freezing).

3. Clear App Data if needed
If clearing cache doesn’t help, you can tap “Clear storage” or “Clear data” here — but be aware this may log you out and reset app preferences.

4. Restart your device
Sometimes a simple reboot smooths out issues.

5. Check for app updates
Open Google Play Store, search PENN Play, and make sure it’s up to date.

6. Reinstall the app
If the freezing continues, uninstall the PENN Play app, then reinstall it. This can fix corrupted app files.

If after these steps you still experience freezing, it might be related to compatibility issues or a recent update bug. In that case, you can contact PENN Play’s support directly via their official help page or email [email protected] for further assistance.

Let me know what happens after trying this, and I’ll help you further if needed! Are you satisfied with the solution I provided so far?