Hi there! I’m Alice Johnson, here to help you get your BODi Fitness & Workout App videos playing smoothly again on your iPhone. Thanks for letting me know about the issue. To get started, could you tell me a bit more about what happens when you try to play a video? For example, do the videos start and then stop, do you see any error messages, or do they simply not load at all?

Meanwhile, I’ll guide you through some initial steps that often resolve video playback problems on iOS devices with BODi:

1. Check Your Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network with good speed.

2. Restart the BODi App: Close the app completely by swiping it away from your app switcher, then reopen it. This refresh can clear temporary glitches.

3. Restart Your iPhone: Sometimes a device reboot clears up underlying issues.

4. Update the App: Open the App Store and check if there’s an update available for BODi. Running the latest version helps prevent compatibility issues.

5. Clear App Cache (if possible): iOS apps don’t offer manual cache clearing like Android, but reinstalling the app can help if corrupted data is an issue.

6. Reinstall BODi App: Delete the app from your iPhone and then reinstall it from the App Store. This ensures a fresh, clean app install.

If you’ve tried some of these already, please let me know which ones, and if you see any error codes or specific behavior. That way, I can dig deeper and suggest advanced troubleshooting.

How does that sound to start with?