Hello! I see you're having trouble with the Moises app on your Samsung mobile, specifically when it comes to uploading files. Let’s work through this together to find a solution.

First, could you let me know if you are seeing any specific error messages when you attempt to upload? Additionally, please tell me the type of files you are trying to upload and their sizes.

In the meantime, here are some common troubleshooting steps you can try:

1. Log out and Log back in: Sometimes, simply logging out of your Moises account and then logging back in can resolve upload issues.

2. Check File Size: Make sure your file does not exceed 5 minutes in length if you're on the free plan, or 20 minutes for premium users. If it's larger, that could be causing the issue.

3. DRM Protection: Ensure that the files are not DRM-protected. If they are, unfortunately, they won't be processed by Moises.

4. Clear Cache: It's a good idea to clear the app's cache. To do this, go to your phone's Settings, then Apps, find Moises, and select Storage. From there, you can clear the cache.

5. Network Connection: Ensure that your internet connection is stable, as upload issues can sometimes stem from poor connectivity.

If you still have problems after trying these steps, I can dig a little deeper and provide additional solutions. Just let me know what you find!

App not uploading files

Thank you for your patience! I found some useful information regarding the issue you’re facing with the Moises app not uploading files on your Samsung mobile.

Here are some steps to troubleshoot the uploading issue:

1. Log Out and Log Back In: Sometimes logging out of your Moises account and then logging back in can reset the connection and resolve upload issues.

2. File Size Limitation: Make sure the file you are trying to upload does not exceed the limits. Free users can upload files up to 5 minutes, while premium users can upload files up to 20 minutes.

3. Check for DRM Protection: Ensure that the files you are uploading are not protected by Digital Rights Management (DRM). If they are, the app will not process them.

4. Test with a Sample File: You can try uploading a known, compatible sample file to see if the issue persists. This can help determine if the problem lies with the specific file.

If you would like more detailed troubleshooting, you can find further help on the Moises support page here1.

Please let me know if these steps help or if you're still experiencing issues!

Why won't Moises app accept file uploads?

It looks like you're asking why the Moises app isn't accepting file uploads. Here are a few common reasons why this might happen along with solutions to try:

1. File Size Limitation: If you are on the free plan, the file you are trying to upload must not exceed 5 minutes. If you are a premium user, the limit is 20 minutes. Please check to ensure your file is within these limits.

2. DRM Protection: Digital Rights Management (DRM) can restrict the ability to upload certain files. Make sure the files you are trying to upload are not DRM-protected.

3. Network Issues: Sometimes, connectivity problems can interrupt the upload process. Check that your internet connection is stable and try restarting your device to refresh the connection.

4. Moises Account Issues: Logging out of your Moises account and logging back in may help refresh your session and allow uploads to proceed normally.

If you're still having trouble after trying these steps, you might want to check Moises support resources for more specific guidance here1.

Are you satisfied with the solution I provided, or is there anything else you’d like to know?