Hi there! I'm sorry to hear about the issue you faced during your performance with the Moises app. That must have been quite stressful. Could you provide a bit more detail about what happened? For example, did the app crash completely, or did the music stop playing while you were in the middle of a specific song? Any additional information will help me assist you better.

The app completely crashed in the middle of my performances. I had checked my Wi-Fi in the building. I walked purchase my own Wi-Fi. I have done every troubleshooting just to make sure that this would not happen again, but it happened again doing my performance for the weekend, Friday, Saturday, Sunday.

Thank you for sharing those details. I really appreciate it. Since you've already checked your Wi-Fi and tried various troubleshooting steps, let's explore a few more options that might help resolve the app crashing issue during your performances.

1. Update the App: Sometimes, app crashes can occur due to outdated software. Make sure the Moises app is updated to the latest version. You can check for updates in the App Store by going to your account and selecting "Updates."

2. Restart Your Device: A simple restart can resolve many issues. Try turning off your iPad completely and then turning it back on again to clear any temporary glitches.

3. Log Out and Back In: To refresh your session, log out of the Moises app and then log back in. This can sometimes help with performance issues.

4. Clear App Cache: If you haven't already done this, clearing the cache can often improve the app's performance. To do this, you may need to reinstall the app. Make sure to back up any important data before doing this.

5. Check Device Storage: Ensure that you have enough storage space on your iPad. Low storage can cause apps to crash. Go to Settings > General > iPad Storage to check your available space.

6. Reinstall the App: If the above steps don’t work, consider uninstalling and then reinstalling the Moises app. This often fixes deeper issues.

If you find that the problem persists even after trying these steps, it might be helpful to reach out to the Moises support team for more focused assistance. You can contact them at [email protected].

Are you satisfied with the solutions I provided? Let me know if you need any further assistance!

My iPad is updated to the newest software. I have never had an issue with Moises before this recently started happening my request given the fact that I have lost a lot of information and and bookings. I would like to have a years worth of subscription for reimbursement and to have the app working perfectly again.

I completely understand your concerns, especially after losing important information and bookings during your performances. Since you've never experienced issues with the Moises app before, let's address the specific request for a reimbursement and get your app working properly again.

1. Reimbursement Process: For reimbursement regarding your subscription, you will need to reach out to the Moises support team directly at [email protected]. Explain your situation clearly, including the app crashing during performances and the loss of information and bookings. They should be able to provide you with guidance on how to proceed with your request.

2. App Functionality: It’s essential to have the app working smoothly as it affects your performances. I recommend giving the troubleshooting steps I provided earlier a shot if you haven't done all of them yet. If issues persist, make sure to mention that in your communication with Moises support, as they may offer additional assistance.

3. Stay Updated: Since you've confirmed that your iPad is fully updated, keep an eye out for any app-specific updates as well, which the support team might suggest.

This situation can be challenging, but reaching out to the Moises support team should help. Are you satisfied with the solution I provided, or is there anything else you would like assistance with?

Are there known issues with Moises on the latest iOS update?

It looks like there have been a few reports about issues with the Moises app, especially during certain interactions on iOS devices. While there isn't a definitive list of known issues specific to the latest iOS update, some users have experienced problems such as songs not playing and crashes while using the app1.

If you are encountering crashes consistently, it’s best to reach out directly to Moises support for any updates on technical issues or troubleshooting that might be specific to your situation. You can do this by contacting them at [email protected].

Let me know if you'd like assistance in drafting a message to the support team or if you have any other questions! Are you satisfied with the information I've provided?

Can you please send this information to the technical team so they can reach out to me my email address is [email protected]

I understand your request, and while I'm here to assist you, I don't have the capability to send information directly to the technical team on your behalf. However, I recommend reaching out to Moises support directly at [email protected] and providing them with your request, including your email ([email protected]) for further communication.

Here’s a simple message template you can use:

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Subject: Support Request for App Issues

Hi Moises Support Team,

My name is Gavin Williamson. I've been experiencing consistent crashes with the Moises app during performances, which has caused me to lose important information and bookings. I would appreciate it if someone from the technical team could reach out to me at my email address: [email protected].

I would like to discuss my issues further and explore any possible reimbursement options for my subscription.

Thank you for your assistance!

Best,
Gavin Williamson

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Feel free to modify it as needed. If you'd like any more assistance, just let me know! Are you satisfied with the steps provided?

Thank you for your kind assistance. I’m very grateful and thankful.

You're very welcome! I'm glad to hear that you found my assistance helpful. If you have any more questions in the future, whether about the Moises app or anything else, feel free to reach out.

If you're interested in exploring more about the Moises app, you can check out various features and updates available on their official website, including how it can help musicians like yourself. Here's a link for more information: Explore Moises features.

Are you satisfied with the support I've provided, or is there anything else you would like to know?