Hi there! I see you're getting a "no connection to server" message on your TeleGuard app. That can be annoying. Could you tell me a bit more? For example, does this happen when you open the app for the first time, or does it suddenly appear during use? Also, are you connected to Wi-Fi or mobile data when this happens?

In the meantime, let's try some basic checks together to get started:

1. Check your internet connection: Since you're on Android 10 using WebKit browser, make sure your internet is working on other apps or websites. Try opening a webpage to confirm connectivity.

2. Switch networks: If you're on Wi-Fi, try toggling Wi-Fi off and use mobile data, or vice versa, in case one network is having issues.

3. Restart the app: Close TeleGuard completely and open it again. Sometimes this resets temporary problems.

4. Restart your phone: A simple reboot can clear up network-related glitches.

5. Check app updates: Go to the Google Play Store and ensure TeleGuard is updated to the latest version.

6. Disable battery optimization for TeleGuard: Sometimes Android’s battery saver can restrict background network access. To disable it:
- Go to Settings > Apps & notifications > See all apps > TeleGuard.
- Tap Battery > Battery optimization.
- Find TeleGuard and select "Don't optimize."

7. Check for server status: TeleGuard might occasionally have server outages, especially since their servers are based in Switzerland. Unfortunately, there's no official status page, but this happens rarely.

If you've tried these steps already, please let me know which ones, and we can dive deeper into logs, app permissions, or network settings specific to your device.

Would you like to proceed with these steps, or have you attempted some of them already?

Tried to optimize battery and still no results.

Thanks for letting me know you already tried adjusting battery optimization for TeleGuard with no success. Since that didn’t resolve the "no connection to server" error, let's explore some additional steps that might help on your Android 10 device using the WebKit browser environment.

1. Check Adaptive Battery Settings:
Android's Adaptive Battery feature can sometimes restrict app activity even if battery optimization is disabled. Try disabling Adaptive Battery for TeleGuard:
- Go to Settings > Battery > Adaptive Battery.
- Tap "Expand More" or similar option.
- See if TeleGuard is listed and disable Adaptive Battery for it.
- If there’s no option for TeleGuard, consider temporarily turning off Adaptive Battery entirely to test if that helps2.

2. Verify App Permissions:
Make sure TeleGuard has all required permissions, especially for network access. To do this:
- Go to Settings > Apps & notifications > TeleGuard > Permissions.
- Grant permissions like Network, Storage, and Location if required.

3. Clear App Cache and Data:
Sometimes cached files can cause connection issues. Clear cache first, then app data if necessary:
- Settings > Apps > TeleGuard > Storage & cache > Clear cache.
- If that doesn’t help, Clear Storage/Data (this will reset app preferences and settings).

4. Check Background Data Restrictions:
Android can restrict background data on apps which would affect connectivity:
- Settings > Apps > TeleGuard > Data Usage.
- Enable “Background data” to allow TeleGuard continuous data access.

5. Try a VPN or Different DNS:
Some internet providers or networks impose restrictions that can cause connection problems with apps like TeleGuard. Using a trusted VPN or setting a public DNS like Google DNS (8.8.8.8 / 8.8.4.4) may help circumvent these blocks.

6. Reinstall TeleGuard:
If all else fails, uninstalling and reinstalling the app can clear corrupted installs or updates causing connection errors.

If after trying these you still face issues, please let me know which steps you took so we can explore other options or consider contacting our technical team to check for possible server-side problems.

Would you like me to guide you step-by-step through any of these?

Hi, thanks for your response.

I've already tried all of the troubleshooting steps you mentioned:

• My internet connection is working fine.
• I tested both Wi-Fi and mobile data.
• I force-closed and reopened the app.
• I restarted my phone.
• I'm using the latest version of TeleGuard.
• Battery optimization is disabled for the app.

Unfortunately, I'm still getting the "No connection to server" error every time I open TeleGuard.

Could you please check if there's a server-side issue or review my account? If there are any advanced troubleshooting steps, log collection instructions, or known issues related to this error, I'd appreciate your guidance.

Thank you!