Hi! I see that you're having trouble with TeleGuard videos not loading on your device. That can really disrupt your experience. To help you better, could you tell me a bit more? Are videos not loading at all, or do you see an error message? Also, is this happening with all videos or just specific ones? And have you tried any steps so far to fix it?

Meanwhile, here’s a general approach tuned for your Android 10 WebKit setup to start troubleshooting:

1. Check Your Internet Connection: Make sure you have a stable internet connection, Wi-Fi or cellular. Sometimes videos won’t load if connectivity is spotty.

2. Restart the TeleGuard App: Close the app completely by removing it from recent apps, then open it again.

3. Restart Your Device: This can clear temporary glitches that might block videos from loading.

4. Clear TeleGuard Cache:
- Go to your device Settings > Apps > find TeleGuard > Storage > tap Clear Cache (not Clear Data, as that might remove account info).

5. Check for App Updates: Go to your app store and ensure TeleGuard is updated to the latest version.

6. Check Video Expiration: TeleGuard sometimes automatically deletes media after some time as part of privacy features. Ensure the video hasn’t expired or been deleted by the sender.

If you've tried these already or the problem persists, let me know, and we can look into deeper settings or potential server issues with TeleGuard. Also, tell me if any specific video formats or chats seem affected.

Are you okay trying these steps?

Videos won't load

Thanks for confirming the videos won’t load. To get a clearer picture, is this issue happening with all videos in TeleGuard or just some specific chats? Also, do you get any kind of error message or does the video simply stay stuck loading?

Since you’re on Android 10 with a WebKit browser and using TeleGuard, let’s try a few more steps beyond the basics I suggested earlier:

1. Update TeleGuard App: Make sure you're running the latest app version from the Google Play Store. Sometimes video loading issues are fixed in recent updates.

2. Check App Permissions: Make sure TeleGuard has permission to access storage and media on your device. To check:
- Go to Settings > Apps > TeleGuard > Permissions
- Ensure permissions for Storage and Media are enabled.

3. Disable Data Saver or VPN: If you use any data saver mode or VPN on your Android, try disabling them temporarily, as they can restrict media downloads.

4. Try Reinstalling the App: Uninstall TeleGuard and reinstall it. This can fix corrupted files that might be causing videos not to load.

5. Check TeleGuard Server Status: Sometimes there can be service issues. You can check TeleGuard’s official site or social media for any outage announcements.

If, after trying these, the videos still won’t load, I can help you with advanced troubleshooting or escalate this to TeleGuard support. Meanwhile, here is the official TeleGuard page if you want to check for updates or support: https://teleguard.com/en 2.

Would you be able to try these and let me know what happens?