Hi there! I understand you’ve noticed subscription charges from the Yuno app on your bank statement, but you never ordered a subscription. Let’s get this sorted out together.

To start, could you please confirm a couple of things for me?
- Do you have a Yuno account registered with your email or Apple ID on your Mac?
- Have you checked your subscriptions through your Apple ID’s payment settings to see if there’s any active subscription linked there?
- Also, do you have any receipts or emails regarding this subscription charge from Yuno?

Meanwhile, here’s what we can do step-by-step to investigate and address this:

1. Check Apple Subscriptions
On your Mac:
- Open the App Store.
- Click on your name at the bottom left or go to Store > View My Account.
- In your Account Information, find “Manage” next to Subscriptions.
- Review if there is any active Yuno subscription. If yes, you can cancel it from there.

2. Review Purchase History
Still in App Store or iTunes:
- Check your purchase history for any Yuno transactions or attempts.
- This might help confirm whether the subscription was activated through Apple’s system or if it’s possibly a billing error.

3. Contact Yuno Support
If you find a subscription you did not authorize, you can reach out to Yuno’s support team at [email protected] or through their website. They may be able to verify the account associated with the subscription and guide you regarding refunds or cancellation.

4. Dispute with Your Bank
Since you already reported to your bank, keep track of the dispute process. Banks often require evidence, so if you receive any communication from Yuno or purchase confirmation, save those.

5. Secure Your Account
To be safe, if you find any suspicious activity linked to your Apple ID or bank account, consider changing your passwords and checking your payment methods for unauthorized additions.

Let me know what you find after checking your Apple subscriptions and purchase history, and I can guide you further from there! Are you comfortable following these steps?