Hi there! I understand you're having trouble logging in to the Just CrossStitch website or app. Could you tell me a bit more about the problem? For example:

- Are you using the website or the app to log in?
- Are you getting any specific error messages when trying to log in?
- Have you been able to log in successfully before, or is this your first time?
- Have you tried any steps already, like resetting your password or clearing your cache?

This info will help me guide you better. Meanwhile, I can suggest some initial checks:

1. Double-check your username and password are entered correctly, making sure Caps Lock is off.
2. Try logging in via a different browser or device if possible, to rule out browser-related issues.
3. Clearing your browser’s cache and cookies can often fix login problems. Since you mentioned using WebKit on Windows 10, clearing cache in your browser settings should help.
4. If you’re on the app, ensure it’s updated to the latest version and try restarting the app or your device.

If you could provide a little more detail about the error or what you’ve tried, I can take you through the next steps!

error message while logging in

Thanks for the update! Could you please share the exact error message you’re seeing when you try to log in? That will give me a clearer idea of what might be going wrong.

In the meantime, here are a couple of common causes and solutions for login errors with the Just CrossStitch app or website:

1. Internet Connectivity: Sometimes a message like "No internet" appears even when your connection seems fine. Try toggling your Wi-Fi or switching to another network temporarily.
2. Account Verification: Make sure your email is verified if you recently registered. Sometimes unverified accounts won’t let you log in.
3. Password Issues: If you suspect password trouble, try resetting your password using the “Forgot Password” link on the login page.
4. App or Browser Updates: Outdated app versions or browsers can create login issues. Make sure your app or browser is fully updated.
5. Cache and Cookies: Since you’re on Windows with a WebKit browser, clear your browser's cache and cookies which can resolve many login-related problems.

If these don’t help or you see a particular error code or text, please share it, and I can assist with more tailored steps.

Also, if any part of the app or site is down or having issues, Just CrossStitch’s customer service or account management pages might have notices or help:
https://www.just-crossstitch.com/pages/customer_service.php

Let me know what the error message says or if you have tried any of these fixes!

Hmmm… can't reach this page csportal.anniescustomercare.com took too long to respond

Thanks for sharing that error message. The "took too long to respond" message usually means your browser is unable to connect to the server at csportal.anniescustomercare.com, either because the server is down, there’s a network issue, or the URL is no longer valid.

Given that the Just CrossStitch site is associated with Annie’s Attic, and there have been some changes or moves in the past with Annie’s Kit Clubs migrating to Annie’s Attic (which might affect some URLs and portals)1, it’s possible that the csportal.anniescustomercare.com address is no longer active or temporarily offline.

Here are a few things we can try:

1. Check Internet Connection
Make sure your internet is stable. You can try loading other popular websites to confirm.

2. Try Accessing the Main Just CrossStitch Website
Visit https://www.just-crossstitch.com directly and see if you can log in or access support from there. Sometimes login portals are being upgraded or redirected.

3. Clear Browser Cache and Cookies
Sometimes cached redirects or DNS records cause issues. Since you’re on a WebKit-based browser, clearing the browsing data might help.

4. Use a Different Network or Device
Try accessing the site from another device or on a different internet connection to see if it’s a local network problem.

5. Wait and Retry Later
If the server is temporarily down, waiting a while and trying again later could allow the service to come back online.

6. Contact Just CrossStitch Support
If the problem persists, reaching out to Just CrossStitch support directly through their main contact page or via email ([email protected] for some app-related issues) could get you updated info on outages or portal changes.

Would you like me to help guide you through checking the main website login or clearing your browser cache on your Windows 10 device? Also, any other details you notice while trying these steps would be helpful.