[Revolut] The app stops responding/lags 3 seconds after opening it.

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Jessica
4 months ago In Revolut
The app stops responding/lags 3 seconds after opening it.

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Emily Roberts

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4 months ago

Hi there! I understand your Revolut app on your iPhone is lagging or stops responding about 3 seconds after opening it. That sounds inconvenient, and I’m here to help you get it sorted out.

Could you please let me know if this started happening recently? Also, have you tried any troubleshooting steps on your own so far, like restarting your phone or reinstalling the app?

Meanwhile, here are some helpful steps we can try together to resolve this:

1. Force close and reopen the app: Swipe up from the bottom of your screen (or double-click the home button if your iPhone has one), find the Revolut app, and swipe it up to close. Then open it again.

2. Restart your iPhone: Turn your phone completely off, wait about 30 seconds, then turn it back on. Sometimes a fresh start clears up temporary glitches.

3. Update the app and iOS: Make sure your Revolut app and iOS software are up to date. Go to the App Store, tap your profile icon, and update Revolut if available. Also, check Settings > General > Software Update for any iOS updates.

4. Clear cache by reinstalling the app: Delete the Revolut app from your device and reinstall it from the App Store. This clears corrupted temporary data.

5. Reset network settings (if you haven’t already): Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note this will remove saved Wi-Fi passwords, so be ready to reconnect.

6. Check for any background apps causing slowdowns: Close all background apps to free memory.

7. Check for any server outages: Sometimes app lag issues are on our end. You can check Revolut support channels or status pages for known issues.

If none of these steps fix the problem, we might want to look deeper into app logs or escalate to specialist support.

Let me know if you’d like me to guide you through any of these steps or if you’ve already tried some of them. I’m here to help!

Are you okay to start with these?

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