Hi there! I understand you're having trouble accessing around 4000 artworks on PixelArt, and you're seeing an hourglass icon instead. That typically indicates the items are stuck loading or not fully accessible. Could you tell me a bit more? For example:

- Are these artworks saved in your account or are you trying to browse new ones?
- Is this happening across all devices or just your iPhone with iOS 16.7.11?
- Have you tried refreshing the app or your internet connection already?
- Do other parts of the PixelArt app work fine, or is this issue isolated to these artworks?

Knowing this will help me guide you more precisely. Meanwhile, here are some initial steps you can try:

1. Check your internet connection — a slow or unstable network can cause loading delays like the hourglass icon. Try switching between Wi-Fi and cellular data to see if it helps.
2. Close and restart the PixelArt app to refresh any cached data that might be stuck.
3. Make sure the PixelArt app is updated to the latest version available in the App Store. Sometimes updates include fixes for loading problems.
4. Log out of your PixelArt account and log back in. This can reset your session and reload your artworks.
5. Restart your iPhone to clear temporary system glitches.

If these steps don’t resolve the issue, it could be a server-side problem or related to your account data. Let me know how these go, and if needed, I can help you escalate to PixelArt support to look deeper into this.

Are you satisfied with the initial troubleshooting steps so far?

Hello,I recently reinstalled the Pixel Art app on my iPhone 8. Some of my previous creations have reappeared, but more than 4,000 remain stuck with a loading icon (hourglass) and are not accessible.I do not have a Pixel Art account, but I’m using the same device as before. I believe the files may be linked to local data or an old iCloud backup.Could you please help me recover the missing creations or provide a way to force the app to load them — without accessing the content of the images? I’d like to keep them private.Thank you very much for your help, Maxence

Hi Maxence, thanks for sharing those details. Since you don’t have a Pixel Art account and the artworks are likely linked to local data or an iCloud backup, the issue seems to be that the app is unable to fully read or load those creations from your device storage or backup.

Here’s what I suggest for recovering or forcing the app to load those artworks while keeping them private:

1. Check Storage Availability: Make sure your iPhone 8 has enough free storage space. Sometimes insufficient storage prevents apps from fully loading local data.

2. Verify iCloud Backup Sync:
- Go to your iPhone Settings > [Your Name] > iCloud > Manage Storage > Backups.
- See if there’s an iCloud backup for your device that contains PixelArt app data.
- If yes, ensure iCloud Drive is enabled, and the PixelArt app backup is included.

3. Restore from iCloud Backup (if applicable):
- If you recently restored the app but not the entire backup, some data may still be missing.
- You may consider restoring the whole device from the backup that has older PixelArt data—note this affects all device data and apps. So back up current data before doing this.

4. Local Data Permissions:
- Because the artworks are local, make sure the PixelArt app has permission to access your device’s storage.
- Check in Settings > PixelArt and allow all permissions related to file access.

5. Try Exporting Cache Data (If Available): Some apps keep cached artwork files in local folders accessible via file manager apps or via iTunes file sharing on your PC/Mac. You could explore if PixelArt stores files externally, and back them up manually.

6. Reinstall Without Deleting Data (App Offload): On iOS, you can offload the app instead of deleting it, which keeps data intact.
- Go to Settings > General > iPhone Storage > PixelArt > Offload App, then reinstall from the App Store.
- This can clear stalled caches or loading issues preserving local data.

7. Check for Known Issues or Updates:
- Ensure you have the latest version of PixelArt from the App Store.
- Sometimes, large numbers of artworks can cause loading delays or app difficulties (especially on older devices like iPhone 8).

If after these steps many artworks remain stuck with the hourglass, it could be that the PixelArt app's local database or cache is corrupted, and unfortunately, without an account or cloud sync, recovery becomes tricky.

Since you want to keep these private and avoid uploading content externally, I recommend carefully trying the offloading method first to refresh the app without deleting data.

If all else fails, please consider contacting PixelArt support directly at [email protected] with this specific description. They might have internal tools or advice for recovering large local libraries.

Let me know if you want me to guide you through any of these steps in more detail!

Are you satisfied with this approach for now?