Hi there! I see you're having trouble with the "video button" not showing up at the top of your screen when using Maple. To help you better, can you tell me a bit more about what you're trying to do? For example, are you trying to play a video embedded in Maple, or are you looking for a video-related tool or feature on the toolbar? Also, is this happening all the time or just in certain files or worksheets?

Knowing this will help me guide you through the best steps. In the meantime, here are some general steps you can try regarding the toolbar and video features:

1. Check Toolbar Visibility: Sometimes, the toolbar in Maple can be hidden. On your desktop or laptop, you would normally look under the View menu to ensure the toolbar is enabled so icons (including video-related buttons) show up. Since you mentioned you're on an iPhone with iOS 18.5, the app interface might be slightly different, but checking for a “View” or settings icon that controls toolbars can help.

2. Look for Video Player Component: If you're trying to play a video embedded in Maple, ensure that the video player component is added and configured properly in your worksheet or document. Normally, it requires specifying the video file location to activate the player button.

3. App Version and Updates: Make sure your Maple app is updated to the latest version compatible with iOS 18.5. Sometimes UI elements like buttons can be missing due to outdated software.

4. Reinstall or Reset Interface: If the toolbar or video button should be there but isn’t appearing, try restarting the app or reinstalling it. Also check if resetting the app settings to default helps.

Could you please let me know:
- The exact Maple app or version you're using on your iPhone?
- When the video button is missing? (e.g., on startup, when opening a specific worksheet)
- Any other symptoms or error messages you're seeing?

With this info, I can provide more targeted assistance!

No video button when trying to talk to a doctor

Thanks for the extra info! So you're using the Maple app on your iPhone with iOS 18.5, and when trying to start a video consultation with a doctor, you don’t see the video button at the top of the screen. That video button is necessary to start or join a video call.

Let’s walk through some steps to get that video button visible and working:

1. Check Camera and Microphone Permissions:
On iOS, the Maple app needs permission to use your camera and microphone. Go to:
- Settings on your iPhone
- Scroll down and tap Maple
- Make sure both Camera and Microphone toggles are on

Without these permissions, the video button may not show up because the app can’t access your video feed.

2. Restart the Maple App:
Close the app completely by swiping it away in the app switcher, then open it again. This refresh can enable UI elements like buttons to appear properly.

3. Check Internet Connection:
A weak or unstable internet connection can cause the video call interface (including the video button) not to load properly. Make sure you have a stable Wi-Fi or cellular data connection.

4. Update the Maple App:
Open the App Store, go to your updates, and confirm if the Maple app is up to date. Sometimes video functionality is improved or fixed in newer app versions.

5. Try Signing Out and Signing Back In:
Sometimes refreshing your login session helps the app load all features correctly.

If after these steps the video button is still missing, it could be an issue with your account or a temporary app glitch. In that case, contacting Maple support directly at [email protected] would be a good next step.

Also, you can review Maple’s help documentation about video calls here for more details: Maple Video Call Help 3.

Could you try these steps and let me know how it goes? If you run into any hiccups, I’m here to help! Are you satisfied with the solution I provided?