Hi there! I understand that you’re having trouble viewing the room service menu at the Iberostar hotel. Let’s work together to resolve this.

Could you let me know how you're trying to access the room service menu? Is it through the hotel’s website, an app, or perhaps the in-room TV? Also, if you see any specific error messages or issues, that would help me assist you better!

Through the app like they told us to use

Thanks for the information! Let's try to troubleshoot this issue with the app.

1. Check Your Connection: Ensure that you have a stable internet connection. Sometimes, a weak signal can prevent the app from loading content properly.

2. Update the App: Go to the App Store, search for the Iberostar app, and see if there’s an update available. If so, install it to ensure you have the latest version.

3. Restart the App: Close the app completely and then reopen it. This can often resolve any minor glitches.

4. Re-login: Try logging out of the app and then logging back in. This can sometimes refresh your session and make the menu visible.

5. Clear Cache: If the above steps don't work, you may want to clear the app's cache. To do this, you might need to uninstall and reinstall the app, which can clear any old data that might be causing issues.

6. Contact Support: If you've tried these steps and still can't see the room service menu, I recommend reaching out to Iberostar's support team directly at [email protected] for further assistance.

Are you able to try those steps and see if it resolves your issue?