Hi there! I understand your Banish app is not working at all on your iPad with the latest iOS version. Let’s figure this out together.

To start, could you please let me know what exactly happens when you try to use the app? For example, does it crash immediately, fail to open, or does it open but not function correctly? Also, have you tried any troubleshooting steps yourself yet?

Meanwhile, here are some straightforward initial steps we can try on your iPad (iOS 18.7):

1. Restart the iPad: Sometimes, restarting your device can clear up minor glitches. Press and hold the top button and either volume button until the slider appears, then slide to power off, wait a few seconds, and power it back on.

2. Update the Banish App: Make sure you have the latest version of Banish installed. Open the App Store, tap your profile icon at the top right, scroll down to see pending updates, and update Banish if available.

3. Check Safari Extensions: Since Banish is a Safari extension to block pop-ups, please verify that the extension is enabled. Go to Settings > Safari > Extensions and see if Banish is toggled on.

4. Reinstall Banish: If updating doesn't help, try deleting the app and reinstalling it fresh from the App Store. This can solve corrupted app data issues.

If the problem persists after these steps, we can dig deeper—such as checking your Safari settings, network connectivity, or looking for known compatibility issues with iOS 18.7 and Banish.

Let me know how it goes or if you notice any specific error messages or behaviors!

Report to app owner for refund

Thanks for letting me know you want to request a refund for the Banish app purchase. I can guide you on how to do that easily since purchases on the iPad’s App Store are managed by Apple.

Here’s what you can do to request a refund:

1. Open a web browser on your iPad and go to Apple's Report a Problem page: reportaproblem.apple.com.

2. Log in with the Apple ID you used to purchase the Banish app.

3. After logging in, you will see your recent purchases. Find the Banish app in the list.

4. Tap or click “Report a Problem” next to the Banish purchase.

5. Select the reason for your refund request (e.g., “App not working as expected”) from the dropdown.

6. Submit the request.

Apple will review your refund request and contact you with their decision. This is the standard way to request refunds for App Store purchases1 4.

If you want, I can also help double-check some troubleshooting for your app before you proceed with refund. Would you like me to walk you through more advanced fixes or are you set on the refund now?

Contact Banish app support for refund

Thanks for your message. If you'd like to contact Banish app support directly for a refund or any assistance, you can reach out to them via email or live chat:

- Email: [email protected] (They usually reply within 24 hours, even on weekends)
- Live Chat: Available daily from 9 AM to 8 PM PST on their contact page here: Banish Contact Us

This is your best direct route for app-specific concerns or refund requests apart from the Apple refund system. Let me know if you want help drafting the message or any other assistance!

The app is not working at all on my iPad with latest iOS installed.

Hi! I see you’re having trouble with the Banish app not working on your iPad running the latest iOS 18.7. Since you mentioned iOS 18.7 (which is quite recent) and your issue sounds similar to problems experienced by some users after major iOS updates, let’s try a focused set of troubleshooting steps specifically for your situation.

Here’s a step-by-step approach:

1. Force Restart Your iPad
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Then press and hold the Top button until the Apple logo appears, then release.
This can resolve temporary glitches apps sometimes face after updates.

2. Check for App Updates
- Open the App Store, tap your profile icon top right, then scroll to check if Banish has an available update. Install if so.

3. Verify Safari Extension Settings
- Go to Settings > Safari > Extensions, and make sure Banish is enabled. Sometimes updates reset these settings.

4. Reinstall Banish
- Delete the Banish app from your iPad, then reinstall from the App Store. This can fix corrupted app data caused by updates.

5. Reset Network Settings (if relevant)
- If Banish relies on network functions, resetting network settings might help. Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. (This resets Wi-Fi passwords so be sure you have them handy.)

6. Check System Compatibility and Known Issues
- Occasionally, app updates lag behind new iOS versions, causing temporary incompatibility. I’d recommend checking the Banish app's page on the App Store or their support site for any announcements about iOS 18.x compatibility.

If these steps don’t solve it, please let me know what exactly “not working” means—does the app fail to open, crash, or not perform its blocking features? Any details or error messages will help.

Also, if you’re still on iOS 17 or have any concerns about rolling back or further updates, I can guide you through that as well.

Would you like help trying these steps?