Hi there! I understand you're experiencing constant freezing of frames during games on the YES Network app on your Mac running OS X 10.15.7. Let's work together to get this sorted out.

First, just to clarify:
- Is the freezing happening throughout the entire game or only at specific times?
- Are you watching via a web browser or the dedicated YES Network app for Mac?
- Have you noticed if this happens only during live streams or also with on-demand content?
- Also, could you confirm the strength and stability of your internet connection during the freeze?

Meanwhile, here are some steps you can try that often resolve freezing issues on YES Network:

1. Check Internet Connection: A stable, high-speed internet connection is crucial. Try running a speed test (like speedtest.net) to confirm you're getting at least 5 Mbps download speed, which is generally recommended for smooth streaming. If your internet fluctuates or is weak, that can cause freezing.

2. Clear Browser Cache or App Cache:
- If you're using a browser (like Safari or Chrome), clear the browser cache. In Safari, you can do this by going to Safari > Preferences > Privacy > Manage Website Data > Remove All.
- If you're using the YES Network app, try logging out and back in, or uninstall and reinstall the app if possible.

3. Close Other Applications: Make sure other apps or background processes aren't consuming a lot of your Mac's memory or bandwidth, which may impact streaming.

4. Restart Your Mac: This refreshes system resources and network connections.

5. Update Software: Ensure your Mac OS (10.15.7) and browser or YES Network app are up to date.

If these don’t improve the freezing:

6. Try a Different Browser: Sometimes the issue can be browser specific. Test if the freezing happens on Safari, then try Google Chrome or Firefox.

7. Check for Known Issues: YES Network has had reports of freezing during games in the past due to app bugs or server load. I can help you check if there are current widespread problems.

Could you please try these steps and let me know if the problem persists or if any particular step helps? Also, feel free to tell me more about exactly how and when the freezing occurs so I can assist further.

Constant freezing throughout yankee game

Thanks for the extra info that the freezing happens throughout the Yankees game. That helps narrow things down.

It looks like this is actually a known issue affecting several YES Network app users specifically during Yankees games. There have been multiple reports of the app freezing or crashing during these live broadcasts, suggesting it’s a bigger problem on the app or server side rather than something on your end1.

Here’s what I suggest you try next:

1. Close and Restart the YES Network app: Sometimes a fresh launch can temporarily resolve freezing.
2. Check for App Updates: Make sure you have the latest app version from the Mac App Store.
3. Try Watching via Browser: Instead of the app, try logging into YES Network via Safari or Chrome to see if the freezing continues there.
4. Switch Network: If possible, try a different Wi-Fi or use an Ethernet connection to rule out local network issues.
5. Lower Streaming Quality: Some users have better stability by lowering video quality if that option is available in settings.

Since this appears widespread, I recommend also contacting YES Network support at [email protected] and letting them know. They may have an ongoing fix or workaround.

Would you like me to guide you through trying the browser method or checking for updates? Or do you want any help drafting a support message to YES Network? Let me know how you want to proceed!