Hi! I understand that your CBC News app on your Mac is asking you to sign in with passwords now, instead of just showing news like before. Let me help explain what's going on and how to proceed.

Starting around October 2023, CBC News updated their app to require users to sign in. This change was made to improve authentication and provide a more reliable, personalized experience across devices. So, the apps now ask for your credentials to access news content instead of opening directly without sign-in. This applies to both mobile and desktop apps.

Here's what you can do to get back to following news smoothly:

1. Sign In: Use your existing CBC or related account credentials to sign in. If you do not have an account, you may need to create one within the app.

2. Check for Updates: Make sure your CBC News app is the latest version compatible with your OS X 10.15.7. Some features may require newer app versions.

3. Password Management: If you forgot your password, use the "Forgot Password" link in the sign-in screen to reset it.

4. Stay Logged In: After signing in, the app should remember your login, so you won't need to enter your password every time.

Because your device runs macOS Catalina (10.15.7), you should be able to use the latest compatible CBC News app version, but if you encounter errors or can't sign in, let me know the exact problem or error messages you see. We can then troubleshoot further.

Would you like me to guide you step-by-step through signing in or troubleshooting login issues on your Mac?

I did all that and won’t accept my password I created

Thanks for letting me know you've already created a password but the app won’t accept it. That can be tricky! Let's dig a little deeper to get this sorted.

First, just to confirm:
- Are you using the exact same email and password combination that you created?
- Are you entering the password carefully, paying attention to capitalization and any special characters?
- Have you tried copying and pasting the password (if possible) rather than typing to avoid typos?

If you’re sure all that is correct, here are some steps to try next:

1. Reset Your Password Again
Even if you just created it, sometimes the new password may not have properly synced or been registered. Use the "Forgot Password" option on the sign-in screen to reset your password. This will send a password reset link to your email. Follow that to set a new password.

2. Check Your Internet Connection
A network issue might prevent the app from verifying your credentials. Make sure you have a solid internet connection on your Mac.

3. Log In via CBC Web Portal
Try signing in on the CBC website with the same email and password to confirm the password is working outside the app. For example, go to https://www.cbc.ca/account and sign in there.

4. Clear App Cache or Reinstall App
Sometimes, local app issues cause login failures. Since you’re on macOS 10.15.7:
- Quit the CBC News app completely.
- Delete and reinstall the CBC News app from the App Store (if available).
Note: Because this is macOS Catalina, app management can be different, but reinstalling often clears leftover settings.

5. Account Lockout
If you tried entering the password multiple times, the account might be temporarily locked for security (usually after 4 wrong attempts). If so, wait 15-30 minutes before trying again, or try resetting the password once more.

If after doing these you still can’t sign in, it could be a deeper account or server-side issue. In that case, we may need to contact CBC support directly at [email protected] for account-specific help.

Would you like me to guide you through resetting the password step-by-step? Or have you tried a password reset already? Let me know!

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