Hi there! I understand your Mygate Premium app is crashing or logging you out shortly after use on your iPhone 16 Pro. Let’s get to the bottom of this so it works smoothly for you.

To start, could you tell me if the app crashes after specific actions or just randomly after some time? Also, do you notice if your iPhone itself is running low on memory or if any other apps behave similarly? This info helps tailor the solution.

Meanwhile, here’s a simple step-by-step approach you can try to fix app crashes on iPhone 16 Pro:

1. Force Close and Reopen the App
- Swipe up from the bottom of the screen and pause in the middle to see open apps.
- Find Mygate Premium and swipe it away to close fully.
- Then, reopen the app and check if it still crashes.

2. Restart Your iPhone
- Hold the side button and either volume button until the power off slider appears.
- Slide to power off, wait a few seconds, and then hold the side button again to turn it back on.

3. Update the App and iOS
- Open the App Store, tap your profile icon, and scroll to see updates.
- Update Mygate Premium if available.
- Also, go to Settings > General > Software Update to ensure your iPhone’s iOS is up to date, as some crashes happen due to incompatibility issues.

4. Reinstall the Mygate Premium App
- Press and hold the app icon, tap “Delete App,” then reinstall it from the App Store.
- This clears corrupted cache or files that may cause crashes.

If after these steps the issue persists, there may be a deeper compatibility or account issue to investigate. Sometimes app crashes can relate to how the phone’s memory management works with particular iOS versions or app versions on iPhone 16 Pro1 3.

Could you try these and let me know if the app still logs you out or crashes? That way, I can guide you further or escalate if needed.

Are you satisfied with these initial steps?

Issue still persists

Thanks for trying those steps and letting me know the issue still persists. Since the problem with the Mygate Premium app crashing and logging you out on your iPhone 16 Pro continues, let's try a few more focused troubleshooting actions.

1. Check for Account Sync Issues:
Sometimes, app crashes and logouts can be related to syncing issues between your account and the server. Try logging out completely from the app, then log back in ensuring your internet connection is stable. If possible, try switching between Wi-Fi and cellular data to see if the problem persists.

2. Clear App Data (if possible):
Although iOS apps don’t allow clearing cache separately, reinstalling usually handles this. Since you already reinstalled, make sure the app is fully closed before reinstalling.

3. Privacy & Permissions:
Check if the app has all required permissions enabled:
- Go to Settings > Mygate Premium.
- Ensure permissions like Background App Refresh, Notifications, and Location are on. Sometimes restricted permission can cause the app to behave unpredictably.

4. Background App Refresh:
Ensure this setting is enabled for Mygate Premium:
- Settings > General > Background App Refresh
- Make sure it’s on for Wi-Fi & Cellular and Mygate is allowed. This can help with session management and reduce sudden logouts.

5. Check Storage:
Verify your iPhone has enough free storage space. Low storage can lead to app crashes. Go to Settings > General > iPhone Storage and look for Mygate Premium’s storage usage.

6. Contact Mygate Support with Details:
If the issue continues despite all this, it is possible there is a known issue with the app version or your account that only their backend team can solve. Please email Mygate support at [email protected] with your registered email/phone number and describe the app crashing & logout issue. They can verify if your account or app version requires special attention1.

Please try these additional checks, and let me know if the problem still happens. I’m here to assist further or guide you on contacting support if needed.

Are you satisfied with these troubleshooting steps so far?