Hi there! I understand your Amazon Kids+ app on your Kindle is stuck and not finishing loading. Let’s work through this together to get it running smoothly again.

To start, could you tell me if you’ve already tried any fixes like restarting the device or closing and reopening the app? Also, do you have a stable internet connection at the moment?

Meanwhile, here’s a straightforward approach we can try:

1. Restart your Kindle: Press and hold the power button for about 3 seconds until you see the shutdown prompt. Choose OK to turn it off, then press the power button again to turn it back on.

2. Clear the app cache and data:
- Go to Settings on your Kindle,
- Tap Apps & Notifications, then find Amazon Kids,
- Select Storage, then tap Clear Cache, and if that doesn’t help, tap Clear Data (this resets the app but won’t delete your content).

3. Check for app updates: Go to the Amazon Appstore and see if there is an update available for Amazon Kids+. Updated versions often fix bugs that might be causing loading issues.

4. If it’s still stuck, uninstall and reinstall the Amazon Kids+ app. On your Kindle, long-press the app icon and select uninstall. Then reinstall it from the Amazon Appstore.

If you could let me know what you’ve tried or if any step produces an error, that will help me guide you further.

Are you connected via Wi-Fi or cellular data? Sometimes network issues can also cause the app to hang during loading.

I’m here to help you get this sorted!

Amazon kids does not finish loading

Thanks for sharing that the Amazon Kids+ app on your Kindle isn’t finishing loading. Based on what I see and some helpful tips from the community, let's try a few targeted steps to fix this issue on your device running Android OS 9.

1. Force Restart Your Kindle:
Press and hold the power button for about 40 seconds until the device turns off, then power it back on. This helps clear any temporary glitches that may cause the app to freeze on loading.

2. Clear Cache and Data for Amazon Kids App:
- Open Settings on your Kindle
- Tap Apps & Notifications
- Find and select Amazon Kids
- Tap Storage
- Select Clear Cache first, then if needed, Clear Data (this resets the app settings but doesn't delete your purchased content)

3. Check for System and App Updates:
- Go to Settings > System > System Updates and install any available updates to your Kindle.
- Open the Amazon Appstore, check for updates for Amazon Kids+ and install if available.

4. Uninstall and Reinstall the Amazon Kids+ app:
Long-press the Amazon Kids app icon, choose uninstall, then reinstall from the Amazon Appstore. This ensures you have the latest, clean installation.

5. Confirm Stable Network Connection:
Make sure your Wi-Fi connection is steady and fast enough, as loading issues can result from connectivity problems.

If you still encounter the loading issue after these steps, it could sometimes relate to account syncing or profile-specific settings. In those cases, logging out of the app and back in or managing profiles from the Parent Dashboard (https://parents.amazon.com) might help.

Please try these steps and let me know which ones you've done or if any step gives an error. I’m here to assist you through this!

Here’s an Amazon forum discussion with similar troubleshooting approaches and the official Amazon troubleshooting page on app issues also supports these methods1 2 3.

Are you satisfied with the solution I provided so far?