Hi there, I’m Frank Taylor. I’m really sorry to hear you’re having trouble with your Photo Scan App account and missing photos. Let’s work together to try to recover your account and get those photos back.

First, can you tell me a bit more about what happened? For example:
- Are you unable to log into your account, or is the app showing an empty photo library after you log in?
- Have you recently changed your password or email login?
- Do you remember if you had backed up your photos to any cloud service via the app (like iCloud or the Photo Scan App’s own cloud)?
- Are you sure you are logged into the same account as before?

Once I have a clearer idea, I can walk you through recovery steps. For now, a good first step is to verify you’re using the correct login credentials and internet connection. Also, can you check if the photos might be on your device’s local storage or in the iPhone Photos app?

Let me know what you find, and we’ll take it from there!

I have the App on my iPhone. Not logged in for a while but tried today and your system tells me I have a basic account.

Thanks for the extra details! So you opened the Photo Scan App on your iPhone, tried logging in, and it says you have a "basic account." That usually means you’re successfully logged in but might not have a paid subscription or that some premium features aren’t active.

To clarify and assist you better:
1. Are you saying your photos are completely missing after logging into this basic account?
2. Do you recall if your photos were saved locally on your iPhone or backed up through the app’s cloud service?
3. Have you used multiple accounts or emails with the app before?

Here’s a step-by-step approach to try recovering your photos:

1. Confirm you are logged into the correct account: Sometimes users have more than one account (maybe by email). Double-check the login email you used matches the account you previously used.

2. Check your subscription and backup status: The "basic account" usually means no active subscription, which can limit access to cloud-stored photos. If your photos were only saved in the cloud, try restoring a backup or reactivating your subscription.

3. Check app storage settings:
- Open the app.
- Go to your profile or "Settings" > "Backup & Sync" section.
- Verify if backup is enabled.
- If it is, try syncing again connected to Wi-Fi.

4. Look for photos locally: Sometimes photos might still be on your phone, just not showing in the app. Check your iPhone’s Photos app or the app’s internal gallery.

5. Update the app: Make sure your Photo Scan App is updated to the latest version via the App Store to avoid glitches and missing features.

If photos still don’t show up, and you are confident you’re on the right account, please let me know. We might need to check your app’s data from our side or see if there's a backup we can help recover.

Are you already subscribed, or do you only have the free version? This helps me suggest next steps based on your account type.

Let me know what you find!

I have been a subscriber for a few years. I’ve not received any notifications about my subscription having expired or you’ve not been able to receive payment.

Thanks for letting me know you've been a subscriber for a few years and haven’t received any notifications about subscription issues. That definitely helps narrow things down.

Since you’re seeing your account as a "basic account" now despite being a subscriber, and without any notices about expired subscription or payment failures, here are some steps to consider:

1. Check your Subscription Status on Apple: Sometimes subscriptions managed through Apple’s App Store can get disrupted without explicit notifications. To verify:
- Go to your iPhone Settings.
- Tap your name at the top, then select Subscriptions.
- Find the Photo Scan App subscription and check if it’s active, expired, or canceled.
- If it’s active, note the expiration date; if expired, that explains the switch to basic.

2. Sign out and back in to the App: Sometimes the app might not sync subscription status properly.
- Log out of your Photo Scan App account.
- Close the app completely (swipe up from the bottom and remove it from recent apps).
- Restart your phone.
- Open the app and log back in.

3. Restore Purchases from the App:
- Open the Photo Scan App.
- Go to Settings or the Account section.
- Look for an option like Restore Purchases and tap it.
- This prompts the app to re-check with Apple’s servers and re-enable your subscription features if active.

4. Update the App: Ensure your app is the latest version in case an update resolves subscription recognition bugs.

5. Check Payment Method and Apple ID:
- Confirm your payment method is valid in your Apple account.
- Make sure you are logged into the same Apple ID that bought the subscription.

6. If subscription is active but still showing basic in app: This could be a glitch in the app. Try uninstalling the app and reinstalling it fresh from the App Store. Remember to log back in after reinstall.

If none of these steps make your subscription status reflect properly — or if the photos are still missing — contacting the Photo Scan App support team directly would be the next best move. You can reach them at [email protected]. They can verify your account subscription on their side and help with photo recovery.

Let me know how these steps go, and I can guide you further based on what you find! Are you comfortable checking your subscription in your iPhone settings?

Why didn't I receive subscription renewal notifications?