Hello! I see you're having trouble with the scanning feature on the Photo Scan App. To help you better, could you tell me a bit more? For example, are you trying to scan photos or documents? Also, is the app not opening the camera, not detecting the photo, or is it freezing or giving errors during scanning?

Meanwhile, here are some general troubleshooting steps that often help with scanning issues on Windows devices using the Photo Scan App:

1. Restart the App and Your Device
Close the Photo Scan App completely and reopen it. Also, try restarting your Windows machine. This simple step can clear temporary glitches.

2. Check Camera Permissions
Since scanning uses your camera, ensure the app has permission to access it. On Windows 10:
- Go to Settings > Privacy > Camera.
- Make sure "Allow apps to access your camera" is turned ON.
- Confirm the Photo Scan App is listed and enabled.

3. Close Other Camera Using Programs
If another app is using the camera, the Photo Scan App might not open it. Close any other apps like video calls or webcam software.

4. Update the App
Check if you have the latest version of the Photo Scan App installed. Update it via the Microsoft Store or wherever you got the app.

5. Check for Windows Updates
Sometimes Windows updates include camera or device driver improvements. Go to Settings > Update & Security > Windows Update and check for updates.

6. Clear App Cache or Reset the App (if possible)
- In Windows Settings > Apps & Features, find the Photo Scan App.
- Click on it, select "Advanced options," then try "Reset" which clears app data without uninstalling.

7. Ensure Good Lighting and Proper Positioning
Sometimes the scan doesn't start because the app can't detect the photo well. Try scanning in a well-lit area and hold your camera steady over the photo.

If you’ve already tried some of these, could you let me know which ones? That way, I can suggest more advanced steps.

Are you satisfied with this starting guidance, or would you like help with any of the specific steps?