Hi there! I see you're having an issue with the Tile Explorer app on your iPhone where the spinning indicator—likely meaning the app is trying to do something—stops working or freezes, and this only happens about once a day. Could you clarify a couple of things for me to get a better grip on the issue?

1. When you say "spins on iPhone stopped working," do you mean the loading spinner in the app freezes and the app becomes unresponsive?
2. Does this happen when you try a specific function, like locating a Tile, or at random times?
3. Have you noticed whether this happens while connected to Wi-Fi, cellular data, or both?
4. What version of iOS is your iPhone running?
5. Have you tried restarting the app or the iPhone itself when this occurs?

Getting this info will help me pinpoint a solution better. In the meantime, here’s a good starting point:

### Step 1: Restart the Tile Explorer app
- Double-click the Home button (or swipe up from bottom if no Home button) to bring up the app switcher.
- Swipe the Tile Explorer app off the screen to close it.
- Relaunch the app and see if the spinning issue persists.

### Step 2: Check your internet connection
- Sometimes network interruptions make the app hang while trying to update.
- Switch between Wi-Fi and cellular data to test if one is more stable.

### Step 3: Restart your iPhone
- Hold the side button and either volume button until the slider appears.
- Slide to power off.
- Wait 10 seconds, then press the side button to turn it back on.
- Open the Tile Explorer app and check if the problem occurs again.

### Step 4: Update the app and iOS
- Make sure your Tile Explorer app is up to date via the App Store.
- iOS 13 and above have some known issues with Tile apps intermittently failing until reset5.
- On your iPhone, go to Settings > General > Software Update and install any iOS updates available.

If after trying these steps the issue still happens once daily, please let me know if any error messages appear or if the app crashes instead of just freezing. We can also explore clearing cache or reinstalling the app as next steps.

Does this approach make sense so far? I’m here to help get this spinning problem resolved for you!

just never shows anymore - have restarted and I have internet and nothing. iPhone up to date

Thanks for the update. Since your Tile Explorer app on iPhone no longer shows the spinning indicator at all, and you’ve already tried restarting the phone with a stable internet connection and have the latest iOS, that helps narrow things down.

Let’s try a few additional steps to troubleshoot this thoroughly:

### Step 1: Force quit and reinstall the app
- Sometimes apps get stuck or corrupted in ways that a simple restart won’t fix.
- Press the Home button twice (or swipe up from the bottom if no Home button) and swipe the Tile Explorer app off the top to force quit it.
- Then, delete the app from your iPhone by pressing and holding the app icon until it wiggles, then tap the X to delete.
- Go to the App Store and reinstall the Tile Explorer app fresh, then open it and check if the spinning/loading issue persists.

### Step 2: Check iPhone storage and app permissions
- Go to Settings > General > iPhone Storage and confirm there’s enough free space (at least a few hundred MBs free) to let the app run properly.
- Also, in Settings > Privacy > Location Services, make sure Tile Explorer has permission to access location, as limited permissions can cause issues with tracking and loading.

### Step 3: Reset network settings
- Sometimes network misconfigurations affect certain apps.
- Go to Settings > General > Reset > Reset Network Settings. This will remove stored Wi-Fi passwords, so be ready to reconnect to Wi-Fi afterwards.
- After the reset, open Tile Explorer again and test if the spinner returns.

### Step 4: Test with a different network
- Even though your internet connection seems fine overall, it’s worth testing the app on a different Wi-Fi network or cellular data to rule out specific network or firewall issues blocking the app’s communication.

If none of the above works, it may be worth contacting Tile Explorer’s support directly since this could indicate an app-specific bug, account issue, or a server-side problem. You can reach out to them at [email protected] for deeper assistance.

Let me know how these steps go, and I’m here to guide you through them or explore other options if needed. Does that sound good?