Hi there! It sounds like you’re having trouble with the payment link page not closing. Let's try to get this sorted out.

First, could you provide a bit more detail? Are you using the SumUp app or are you accessing it through a web browser? Also, is there an error message appearing, or does the page just seem frozen?

In the meantime, here are a few steps you can try:

1. Refresh the Page: If you're using a browser, try refreshing the page (you can do this by pressing F5 or clicking the refresh button).

2. Close and Reopen the Browser: Simply closing your browser and reopening it may help. You can also try using a different browser to see if the issue persists.

3. Clear Cache and Cookies: Sometimes cached data can cause issues. In WebKit, you can usually clear the cache by going to the browser settings and finding the option for clearing browsing data.

4. Check Internet Connection: Make sure your internet connection is stable. You might want to restart your modem/router if you suspect there's an issue.

If these steps don’t resolve the issue, there might be a more specific problem at hand. Please let me know how it goes or if you need more detailed instructions!

using iphone 12. payment link page will not close. Close button is greyed out.

Thanks for the information! It sounds like you're dealing with a stubborn payment link on your iPhone 12, and the close button being greyed out can certainly be inconvenient. Let’s go through a few steps to troubleshoot this together.

1. Force Close the App:
- Swipe up from the bottom of the screen and hold briefly until you see the app switcher.
- Find the SumUp app and swipe it up to force close it. Then reopen the app and see if the payment link page closes.

2. Restart Your iPhone:
- Sometimes, a simple restart can solve many issues. To restart, press and hold the side button along with the volume button until the slider appears. Slide to power off, then turn it back on after a few seconds.

3. Update the App:
- Ensure that you have the latest version of the SumUp app. Go to the App Store, tap on your profile at the top of the screen, and check for updates. If there’s an update available for SumUp, install it.

4. Check for iOS Updates:
- Make sure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and see if an update is available.

5. Retry the Transaction:
- If the payment link is still not responding, try going back to the main screen of the app and initiating the process again, as sometimes server errors can cause such issues.1

If you've followed these steps and the issue persists, it may be worthwhile to reach out directly to SumUp support for further assistance at [email protected].

Please let me know how it goes or if you need more help!