Hi there! I see you’re having trouble with the notification sound for Arattai Messenger on your Samsung Galaxy A14 5G. I’d love to help you get that fixed.

To start, could you please tell me if:
- You’re not hearing any notification sound at all, or is it that a custom tone you selected isn’t playing?
- Have you checked the general notification sound settings on your phone outside the app?
- Are the phone’s overall sound and volume levels set properly?

While you check on that, here is a step-by-step approach to troubleshoot the notification sound issue on a Samsung A14 5G running Android 10:

1. Check App Notification Settings:
- Go to your phone’s Settings > Apps > find and tap on Arattai Messenger.
- Tap Notifications and make sure notifications are enabled.
- Look for the notification categories (such as Messages) and tap on it. Confirm that the Sound is set to your desired tone and not “None” or “Silent.”

2. Set Notification Sound in Arattai Messenger App:
- Open the Arattai Messenger app.
- Go to the app’s Settings (usually via your profile or menu).
- Find Notification Sounds and select the tone you want or reset it to default to test.

3. Check System Volume:
- Use the volume buttons on your device and tap the settings icon that appears to check if Notifications volume is turned up. Sometimes the media or ringtone volume is high but notifications are muted.

4. Disable Do Not Disturb Mode:
- Swipe down from the top and check if Do Not Disturb mode is on. If yes, turn it off or configure exceptions for messenger notifications.

5. Clear Cache of Arattai Messenger:
- Go back to Settings > Apps > Arattai Messenger > Storage, and tap on Clear Cache. This can fix some glitches without deleting data.

6. Restart Your Phone:
- Sometimes a simple reboot clears up background issues impacting notifications.

If the above doesn’t resolve the issue, there could be software-specific quirks with the Samsung Galaxy A14 5G’s notification handling. There is a helpful tutorial on fixing messenger notifications for this device which might provide extra insight: YouTube Tutorial 1.

Please try these steps and let me know if you notice any changes or if certain steps give you trouble. I’m here to ensure your notifications sound works perfectly!

Are you satisfied with the solution I provided so far?

Customer tune not setting problem my mobile samsung A14 5G

Thanks for the details! Since you're using a Samsung Galaxy A14 5G and having trouble setting the notification sound specifically for Arattai Messenger, let's focus on device-specific steps to fix this notification sound setting issue.

Here’s what you can do:

1. Check Notification Sound in Phone Settings:
- Open Settings on your Samsung A14 5G.
- Go to Apps > scroll down to Arattai Messenger.
- Tap Notifications.
- You should see notification categories like "Messages" or "Chats." Tap on the relevant category.
- Check the Sound setting. Make sure it is not set to "Silent" or default to an undesired tone.
- Select the notification tone you want from the list.

2. Set Notification Sound Inside Arattai Messenger:
- Open Arattai Messenger.
- Go to the app’s Settings (usually by tapping your profile or menu icon).
- Look for Notification Sounds or similar options.
- Choose your desired tone or reset it to default to test if the settings stick.

3. Clear Cache for Arattai Messenger:
- Head to Settings > Apps > Arattai Messenger > Storage.
- Tap Clear Cache. This clears temporary files that might interfere with sound settings.

4. Ensure Sound and Notification Volumes are Up:
- Use your phone’s volume buttons.
- Tap the settings gear that appears and confirm the notification volume slider is high enough.

5. Disable Do Not Disturb:
- Swipe down the top menu.
- Make sure Do Not Disturb mode is off or that exceptions allow Arattai Messenger notifications.

If these steps don’t solve the problem, sometimes notification issues on the Samsung A14 5G can be a bit quirky. There’s a recent helpful video on fixing Messenger notifications specifically for the Galaxy A14 which might offer a visual guide and extra tips: How to Fix Samsung Galaxy A14 Messenger Notifications Not Working 1.

Please try this and let me know how it goes! If the problem persists, I can guide you through some advanced troubleshooting or escalate it.

Are you satisfied with this solution so far?