Hi there! I understand you’re having trouble connecting to OANDA trading platforms on both your Desktop PC and your Android phone. Let’s work through this together.

To start, can you tell me a bit more about the problem? For example:
- Are you able to open the OANDA apps but just can’t log in or connect?
- Do you see any error messages when attempting to connect?
- Is your internet connection working fine on both devices otherwise?
- Have you tried restarting your devices or apps so far?

While you provide those details, here’s an initial checklist we can try:

1. Check Internet connection: Make sure both your PC and Android device have a stable internet connection.

2. Restart apps and devices: Close the OANDA app fully and restart your PC and phone. This can often refresh connections.

3. Clear app cache on Android: On your Android phone, go to Settings > Apps > OANDA > Storage > Clear Cache. This often resolves app loading issues.

4. Check for updates: Make sure both your Desktop software (if using any) and mobile app are updated to the latest version.

5. Verify login credentials: Double-check you are entering the correct username and password on both devices.

6. Firewall/Antivirus checks (Desktop): Sometimes firewalls or antivirus software block connections. You can try temporarily disabling them to test connectivity, then add permissions if that solves the problem.

If after those steps the problem persists, we can proceed to more advanced diagnostic steps like checking connectivity via command prompt or reviewing account status.

Let me know how these steps go, and if you encountered any messages or behavior that I should know about!

On my Desktop l can open the trading platform but it is not connected and on my mobile l cannot access the platform at all. l have tried all these steps mentioned above and l only have issues with Oanda and nothing else

Thanks for the extra details. Since you mentioned your desktop can open the platform but not connect, and the mobile app won’t open at all—plus you’ve already tried the basics—we’ll try some more targeted steps for both devices.

For your Desktop:
OANDA recently discontinued the desktop trading platform. If your desktop app version is outdated or discontinued, that could explain the connection issues. It’s worth confirming that you’re using supported software. OANDA recommends moving to their web trading platform or MetaTrader if you haven’t already3.

To check further:
1. Search your PC for any leftover configuration files by opening File Explorer > C: drive > Users folder > In the search bar, type .oanda and press Enter. This locates OANDA files that may be corrupted or outdated1.
2. Rename or temporarily move those files to another folder to force the app to create new ones.
3. Try logging in again.

For your Android Mobile:
Since you can’t open the app at all, try these next steps beyond what you’ve done:
1. Uninstall and reinstall the OANDA app (if you haven’t tried a fresh install yet)2.
2. Check your phone’s OS version and make sure the app is compatible with it. Outdated phone OS can cause app failures.
3. After reinstalling, if still no access, you can use the option to “Report a problem” from within the app settings if it loads partially2.

Alternative access:
While we sort the apps, you can use OANDA’s web trading platform via your desktop browser since it usually offers reliable access without app issues5.

If these steps don’t restore your connectivity, the issue could also be related to your account status or a specific server problem. In that case, contacting OANDA support directly at [email protected] with your account details may be necessary.

Let me know if you want guidance on using the web platform or any other help! Are you comfortable checking for those .oanda files on your desktop for now?

Tried OANDA's web trading platform & l can see the Platform but again not connected. going to reinstall on my mobile

Thanks for the update! Since you can see the platform on the web but it shows "not connected," and you’re reinstalling the mobile app, let’s consider a few things related to connection conflicts and account session limits.

Sometimes brokers, including OANDA, restrict the number of simultaneous active connections on your trading account. For example, if the web platform or the desktop app has an open session or isn’t properly logged out, that can cause connection issues or prevent other devices from connecting2.

Here’s what I suggest next:

1. Log out from all devices/sessions:
- On your desktop and mobile, fully log out of the OANDA platform after closing the apps.
- Then, clear your browser cache and cookies for the OANDA site on your desktop browser to ensure no stuck sessions remain.

2. Close all unused sessions:
- If OANDA’s platform has a way to view or manage active sessions in your account settings, check that and disconnect any you don’t recognize.

3. Try reconnecting using one device only:
- Start with your desktop or web platform only, ensuring no other devices/app sessions are active.
- Once connected successfully, then try your mobile app again.

4. Check for any ongoing service issues or maintenance:
- You can check OANDA’s status pages or support announcements to rule out server-side problems affecting connectivity.

5. After reinstalling the mobile app:
- Make sure to log in cleanly with your credentials.
- Avoid simultaneous logins on multiple devices during your initial tests.

If after these steps connection issues persist even with only one session active, then the problem might relate to network restrictions, account status, or a server-side error. In that case, contacting OANDA support directly at [email protected] would be the best next step.

Let me know how reinstalling the app goes and if you need help clearing sessions or managing your account’s active logins! Are you able to fully log out and clear cache on your desktop browser?