Hi! I understand that the Bob HR app isn't opening on your iPhone, which is definitely something we want to get sorted. To help you best, could you tell me if the app crashes immediately after you tap it or if it just stays stuck on a loading screen?

Meanwhile, here are some initial steps you can try to get the app working again on your iPhone running iOS 16.7:

1. Close the app completely: If the app is open in the background, swipe it away from your app switcher and then try reopening it.
2. Restart your iPhone: Sometimes a simple reboot can clear minor glitches.
3. Check for app updates: Go to the App Store, tap your profile icon, and see if there’s an update available for the Bob HR app. Update if there is.
4. Reinstall the app: If it keeps crashing or won't open, press and hold the Bob HR app icon until options appear, choose Delete App. Then restart your iPhone and reinstall the app from the App Store.
5. Check your internet connection: Make sure you have a stable Wi-Fi or cellular connection since the app needs to connect to servers.

If you’ve already tried some of these or if the app still won’t open after doing these steps, let me know so we can dive deeper. Does this happen with any other apps, or just Bob HR? Also, is your iPhone storage almost full by chance? Sometimes that can interfere with app performance.

Once I have this info, I can guide you further!

Just the Bob HR app will not load on mine or my husbands phones

Thanks for letting me know that the Bob HR app is not loading on both your and your husband’s iPhones. Since it’s happening on multiple devices, we might be looking at something beyond just the app on one phone.

Let’s try these next steps to narrow it down:

1. Check for Service Status or Outages
Sometimes, app services can be temporarily down due to server maintenance or issues. While there isn’t a public status page I know of for Bob HR, I recommend checking your company’s HR or IT announcements to see if there’s any ongoing maintenance or contacting your HR department. I can also help you escalate if needed.

2. Network Check
Are both devices on the same Wi-Fi or cellular network? Try switching one device to a different network (for example, from Wi-Fi to cellular or to another Wi-Fi) and see if the app loads then.

3. App Permissions & Settings
On your iPhones, go to Settings > Bob HR and make sure it has the necessary permissions (like access to network/mobile data). Sometimes a permission block can prevent the app from communicating with its servers.

4. Update iOS and App
Verify both phones are running the latest iOS 16.7.12 update (which you already mentioned) and confirm the Bob HR app is updated to the latest version through the App Store.

5. Log in via Browser
Try logging into Bob HR through Safari on the same device. Does the website load properly? This helps us understand if it’s an issue limited to the app or overall access.

If after these steps the app still won’t load on either iPhone, it might be best to escalate this to Bob HR’s technical support team directly at [email protected] for further investigation of backend issues.

Would you be comfortable trying these and letting me know what you find? I’m here to help you through each step.

It’s not the service or our phones it’s the app

Thanks for clarifying that the issue is with the Bob HR app itself on your iPhones. Since the service is operational and your phones are fine, this points to a problem within the app’s current installed version or its local data/cache.

Here’s a focused approach to resolve this app-specific loading issue:

1. Clear App Cache/Data by Reinstalling
Delete the Bob HR app completely from both iPhones. To do this, press and hold the app icon, tap Delete App, then restart your phones. Next, reinstall the latest version of the Bob HR app from the App Store. This clears any corrupted local data that might block loading.

2. Force Close Before Reopening
After reinstalling, if the app still struggles to open, try force closing the app from the app switcher (swipe up from the bottom and swipe the app off the screen) and relaunch it.

3. Check for any Known App Bugs or Updates
Sometimes apps have bugs causing startup issues. Check the App Store for any new updates or check online user feedback for similar reported issues. Several users have reported being stuck on loading screens or initial app startup glitches, which the developers may be addressing2 10.

4. Contact Bob HR Support for Escalation
If reinstalling the app and updating doesn’t help, the next best step is to reach out to Bob HR mobile support at [email protected] or raise a support request through their official channels for deeper troubleshooting on your account or app version3.

Let me know if you want me to assist in drafting a support message or help with any of these steps. Are you able to try reinstalling the app now?

Are there known issues with Bob HR app on mobile?

Great question! There are some user reports and reviews related to the Bob HR app on mobile devices, including iPhones, mentioning occasional issues such as the app getting stuck on the loading screen or crashing shortly after opening3 10.

However, according to the official HiBob status page, their system has been operational with no major ongoing outages recently2.

The app is generally well-rated on the Apple App Store (4.7 stars out of 5 from thousands of users), indicating these issues might affect a smaller subset of users or specific app versions1.

Some common steps to resolve these known issues users have found helpful include:
- Reinstalling the app to clear corrupted data or cache.
- Ensuring the app and iOS are fully updated.
- Checking network connections.
- Restarting the device.

If the problem continues, it is a good idea to reach out directly to Bob HR support, as they may be resolving bugs or pushing updates addressing these glitches.

Would you like me to help walk you through reinstalling the app or contacting Bob HR support?