Hi there! I understand that you’re not receiving the password reset emails from Investor360°, and I’d like to help you get that sorted out. Before we dive into the details, can you tell me:

- Have you checked your email’s spam or junk folder just in case the reset email landed there?
- Are you sure you are entering the email address that is registered with your Investor360° account?
- Have you attempted the reset process multiple times, or is this the first time?

Knowing a bit more will help me guide you better. Meanwhile, I can also suggest some steps to try.

Here’s what we can do, step-by-step:

1. Check Spam/Junk Folder: Sometimes these automated emails get filtered incorrectly, so look there first.

2. Confirm Email Address: Make sure the email you are entering matches exactly the one you used for your account.

3. Try Again with a Clean Browser: On your Mac running OS X 10.15.7, you could try resetting the password using a different browser or an incognito/private browsing window to avoid cached login issues.

4. Add Investor360° Email to Safe Sender List: To ensure delivery, add the sending email address (often something like [email protected] or related) to your email’s safe sender or whitelist.

5. Network/Email Delays: Sometimes email servers have delays. Wait 10 to 15 minutes before trying again.

If you’ve checked all the above and still don’t receive the email, it could be something on the backend or your account might have some verification issue.

In that case, I recommend reaching out directly to Investor360° support or your financial professional to verify your identity and help reset your password manually. They may also confirm if their system has any outages or delays currently.

Does that sound okay? If you'd like, I can walk you through trying the reset again with these tips. Let me know!