Hi there! I understand you're having an issue with the mobile deposit function in the SDCCU app. Let’s work through this together. Could you tell me what happens when you try to make a deposit? For instance, are you encountering any error messages, or is the app simply not recognizing your check?

Your insights will help me guide you better!

Error message - Your check could not be processed

Thank you for the additional information. An error message saying "Your check could not be processed" can stem from a few common issues. Let’s go through some potential solutions:

1. Check the Image Quality: Sometimes the app may have trouble processing the check if the image isn’t clear. Ensure that the check image is well-lit, entirely in view, and not blurry.

2. Verify Check Details: Make sure that the check has been properly filled out and signed. If there's any missing information or if it's a check that is not allowed for mobile deposit (like third-party checks), that could cause the issue.

3. Check Deposit Limits: Ensure that you are within any deposit limits set by SDCCU for mobile deposits. Exceeding these limits could lead to the check not being processed.

4. Update the App: Verify that you’re using the latest version of the SDCCU app. Older versions may have bugs that have since been fixed. Go to your app store and check for any updates.

5. Restart the App: Close the app completely and restart it. Sometimes just restarting the app can resolve temporary glitches in processing.

If you've gone through these steps and the issue still persists, it may be beneficial to contact SDCCU support directly for further assistance. You can reach them at (877) 732-2848, or you can also send them an email at [email protected].

Are you satisfied with the solutions I provided? If there's anything else you need help with, please let me know!