Hi! I understand your Scrabble app videos aren't playing, and cards aren’t being issued. I'd like to help you get this sorted out. Just to make sure, could you tell me if this is happening consistently on your iPhone with iOS 18.5? Also, have you noticed if this issue started after an app update or a change in your internet connection?

Meanwhile, here are some quick steps we can try:

1. Force close the Scrabble app: Double-click the Home button or swipe up on your iPhone to access the app switcher, then swipe the Scrabble app off the screen to close it fully.

2. Restart your iPhone: Power it off, wait a few seconds, then power it back on. This can refresh the system and clear minor glitches.

3. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to see if the videos play better.

4. Close background apps: Having many apps open can slow your phone down. Close unnecessary apps running in the background.

5. Update the Scrabble app: Go to the App Store and check if there's an update available for Scrabble. Updates often fix bugs.

If after these steps the videos still won't play and cards are not issued, we can try reinstalling the app. Uninstall it and then download it again from the App Store. Just make sure your game progress is linked to an account so you don't lose your data.

Let me know what you've tried so far or if you'd like help walking through these steps!