[Scrabble] Crashing when I click an opponent’s name

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Anne
7 months ago In Scrabble
Crashing when I click an opponent’s name

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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7 months ago

Hi there! I understand that your Scrabble app crashes every time you click on an opponent's name on your iPhone running iOS 26.0.1. Let's work together to get this fixed. To start, could you tell me if this happens consistently with all opponents, or just specific ones? Also, have you already tried any troubleshooting steps like restarting the app or your device?

Meanwhile, here’s a simple step-by-step approach we can try to resolve this issue:

1. Force close the Scrabble app: Double-click the Home button (or swipe up and hold if no Home button) to show all open apps, then swipe up on the Scrabble app preview to close it.
2. Restart your iPhone: Power it off completely and then turn it on again. This clears temporary glitches.
3. Check for app updates: Go to the App Store and see if there’s an update available for Scrabble. Updates often include bug fixes for crashes.
4. Check your internet connection: Sometimes, unstable Wi-Fi or cellular data can cause app crashes. Try switching between Wi-Fi and cellular to test.
5. Clear the app cache if possible: Scrabble doesn’t have a manual cache clear on iOS, but reinstalling the app effectively clears cached data. If you’re okay with this, back up your game progress if possible (link to account or social login) and uninstall then reinstall the app.
6. Review app permissions: Go to Settings > Scrabble and ensure it has appropriate permissions allowed.
7. Try to replicate the issue offline: Turn off internet temporarily (Airplane mode), open Scrabble, and try clicking the opponent’s name to see if it still crashes.

If these steps do not fix the crash, the problem might be related to the way the app handles loading opponent data, or it could be a bug introduced in the latest version. In that case, I can help you escalate it to our development team for a deeper look.

Could you let me know which steps you’ve tried already and how it went? That way I can guide you better!

Are you satisfied with this plan so far?

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