[Talkie] I opened talkie from Microsoft edge and since now I can't open or log in

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kathryn
1 year ago In Talkie
I opened talkie from Microsoft edge and since now I can't open or log in

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi there! I understand you're having trouble opening or logging into Talkie through Microsoft Edge. To help you better, could you please share a bit more about what happens when you try? For example, do you see any error messages, does the page fail to load, or does it just keep refreshing? Also, have you tried logging in from another browser or device?

In the meantime, here are some initial steps you can try with Edge on your Windows 10 device:

1. Clear browser cache and cookies: Sometimes stored data can cause problems with loading or logging in.
- Open Edge.
- Click the three-dot menu (Settings and more) at the top-right corner.
- Go to Settings > Privacy, search, and services.
- Under Clear browsing data, click “Choose what to clear.”
- Select “Cookies and other site data” and “Cached images and files,” then Clear now.

2. Check if Edge is up to date:
- Click the three-dot menu > Help and feedback > About Microsoft Edge.
- If an update is available, it will automatically install. Restart Edge after updating.

3. Try resetting Edge settings:
- Go to Settings > Reset settings.
- Click “Restore settings to their default values,” then confirm reset.
- This can fix any misconfigurations affecting site performance.

4. Try opening Talkie in a private window (InPrivate mode):
- Click the three-dot menu > New InPrivate window.
- Navigate to Talkie and see if you can log in.

If none of these steps solve the issue, please let me know if you are getting any specific messages or behaviors. We can then try some more advanced troubleshooting or check if there might be an issue with the Talkie service itself.

Are you able to try these steps and tell me what happens?

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