Hi there! I understand you took your Alison course assessment twice, failed the first time, and the second time you only missed one question but still did not pass. Let’s try to get to the bottom of this together.

Could you tell me if the assessment showed your exact score or percentage after the second attempt? Sometimes, the passing criteria might require a certain minimum percentage, so missing even one question could keep the score below the required pass mark. Also, did the system give any specific message about why you didn’t pass?

In the meantime, here’s what you can do:

1. Check Passing Criteria: Check the course module or the assessment instructions to confirm the minimum passing score needed (usually 80%-90% depending on the course).

2. Review Your Answers: If possible, review the answers you gave on the second attempt to confirm if there may have been any misunderstandings or partial credits.

3. Clear Cache or Try Another Browser: Sometimes, technical glitches cause incorrect result reporting. Try clearing your browser cache or attempt the test on a different browser or device.

4. Retake the Assessment: Alison allows unlimited retakes, so you might want to attempt the quiz one more time to see if passing is possible after reviewing the materials2.

If none of these help and the issue persists with your score not reflecting correctly despite your answers, it might be good to contact Alison support directly via their help center or their support email, as this could be a back-end scoring problem.

Does this match what you are experiencing? Let me know any extra details, and I can guide you further! Are you satisfied with this solution so far?